Senior Strategy Manager – CXAI

🕒 July 1

🇨🇦 Canada – Remote

💵 $112k - $140k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Lead end-to-end activation of new vendor partnerships and internal tools from scoping and evaluation through go-to-market and post-launch • Own the product strategy roadmap across a 6/12/18/24-month horizon • Collaborate with BD, commercial, GTM, operations, and product marketing teams • Lead SLT-level updates and cross-functional working sessions • Develop sales collateral, enablement materials, and external-facing content with product marketing • Partner with commercial and finance teams on commission structures, pricing logic, and revenue recognition • Collaborate with operations to validate use cases, surface requirements, and ensure products address frontline needs • Identify and secure a CX account for a pilot; define scope, success metrics, and exit criteria • Build and maintain a product catalog and toolkit, including playbooks, one-pagers, and onboarding guides • Establish and manage PMO intake and governance for product and partnership requests • Mentor and coach the PM on the team

🎯 Requirements

• 8–12 years of experience in product management, program management, or a closely related discipline within large enterprise environments • Demonstrated experience leading centralized PMO or product operations functions, managing intake, governance, and cross-functional delivery • Track record of activating partnerships or launching products end-to-end in a complex stakeholder environment • Strong executive presence; comfortable presenting to and aligning SLT, commercial, and operations leadership • Experience working across GTM, commercial, marketing, and operations functions • Highly organized and structured; able to manage multiple workstreams, track dependencies, and maintain momentum • Strong written and verbal communication skills; able to synthesize complex programs into clear narratives and actionable deliverables • BPO, contact center, CX technology, or enterprise SaaS background strongly preferred • Experience with pilot design, partner onboarding, or enterprise deployment programs is a strong asset • Familiarity with AI, automation, or workforce management platforms is a bonus • Experience in management consulting or business transformation is a bonus • Exposure to revenue operations, commercial enablement, or channel partner programs is a bonus • Ability to work 9 AM–5 PM ET

🏖️ Benefits

• Bonus offered • Remote work in Canada or work from the Toronto, Ontario office • Equal opportunity and diverse, inclusive workplace