Administrative Associate – Home Health Monitoring, Bilingual English/French

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Provide compassionate, bilingual support (English and French) to patients and healthcare clinicians via phone, email, and other communication channels • Guide patients through using the TELUS Health Monitor app, submitting vitals via Bluetooth-connected devices, and navigating their condition-specific health questionnaires • Support clinicians and care teams with platform navigation, patient onboarding, and care coordination questions • Deliver a consistently warm, professional experience that keeps patients comfortable and confident at home • Assist patients with setup and use of pre-configured monitoring kits including tablets, blood pressure monitors, pulse oximeters, scales, and thermometers • Diagnose and resolve device and connectivity issues in plain, accessible language • Document issues and resolutions accurately in relevant systems • Identify recurring issues and flag trends to the operations team • Maintain detailed and accurate records of all patient and clinician interactions • Follow established workflows and protocols to ensure compliance and consistency • Manage workload independently in a fully remote environment • Collaborate with teammates and clinical liaisons to ensure seamless patient experiences

🎯 Requirements

• Bilingual proficiency in English and French (written and spoken) • Strong communication skills with a patient, empathetic approach - especially when supporting seniors and those managing chronic conditions • Demonstrated ability to troubleshoot technical issues and explain solutions in plain language • Excellent organizational skills and high attention to detail • Proven ability to work independently and reliably in a remote environment • Flexibility to work rotating schedules across a 7-day week (Monday through Sunday, 8am–8pm EST) • Great-to-haves: Experience working with elderly populations or individuals managing chronic conditions • Background in healthcare, home care, or a regulated health environment • Previous customer service or technical support experience • Familiarity with remote patient monitoring or clinical workflows • Advanced knowledge of English is required.

🏖️ Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures • Minimum 3 weeks of vacation • Flexible benefits plan to meet the needs of you and your family • Generous company matched pension and share purchase programs • Opportunity to give back to communities in which we work, live and serve • Career growth and learning & development opportunities to develop your skills