Bilingual Overnight Mental Health Counsellor

🔥 16 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

👻 Ghost score 10%

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Respond to client requests by phone, video call, or chat • Assess client needs and direct clients to the appropriate service • Provide immediate support to distressed or crisis-affected clients • Serve as the first point of contact for clients • Conduct thorough assessments for short-term counselling or referral to internal services • Provide single counselling sessions and crisis management • Conduct risk assessments and determine whether to implement safety plans • Manage high-risk situations involving suicide risk, self-harm, child protection, and substance-related issues • Interact with clients empathetically, ethically, and professionally while protecting confidentiality • Maintain clear and concise clinical records using the internal platform

🎯 Requirements

• Master's degree in mental health or a related field • Perfectly bilingual and fluent in French and English, verbally and in writing • Comfortable with technology, including video calls, chat, and email • Experience with crisis management, risk assessment, and risk management • Able to remain calm and in control in stressful or ambiguous situations • Sound clinical judgment and ability to quickly assess situations, identify intervention goals, and support clients using a brief, strength-based approach • Empathetic with good listening and excellent communication skills • Excellent customer service and ability to manage client expectations and respond effectively to needs • Proactive, independent, resourceful, and open to feedback • Able to thrive in a high-volume, fast-paced environment • Available to work overnight from Sunday to Thursday or Tuesday to Saturday, 11:00 p.m. to 7:30 a.m. Eastern time, including holidays • Advanced knowledge of English required for Québec candidates

🏖️ Benefits

• Well-being allowance up to $700 • Mental health benefits of $5,000 per person for psychotherapy • Comprehensive health, dental, and vision plans • Flexible benefit plans tailored to individual and family needs • Clinical supervision • Career development opportunities • Employer-contributed retirement plan • One volunteer day per year • Positive work environment supporting diversity, inclusion, and compassion • Exclusive staff pricing on mobile, TV, internet, and more (where available)