Manager, Client Project Management

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $109k - $202k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 0%

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Oversee client project management operations for TELUS Health Payvider solutions • Ensure successful end-to-end client implementation aligned with specifications and strategic timelines • Lead, coach, mentor, and support Client Project Managers • Establish and enforce project delivery frameworks, governance, standardized templates, and reporting protocols • Manage project intake, resource allocation, capacity planning, and workload distribution • Provide executive visibility into implementation progress, operational risks, project health, KPIs, and resource utilization • Partner with national peer managers to align delivery strategies and optimize resourcing • Collaborate with Sales, Product Management, Data Migration, and Customer Success to remove operational blockers and streamline handoffs • Drive continuous improvement, standardize implementation frameworks, and implement metrics-driven feedback loops • Evaluate and prioritize project assignments based on strategic impact and team bandwidth

🎯 Requirements

• Proven experience leading and mentoring a team of project management professionals in an enterprise environment • 5-10 years of progressive leadership experience managing complex client implementation programs and cross-functional teams • Bachelor's degree in Information Systems, Health Sciences, Business Administration, or equivalent practical experience • Expertise in program and project management methodologies, project delivery standards, governance, and resource allocation models • Strong analytical, problem-solving, and decision-making skills • Demonstrated success in cross-functional stakeholder management with Sales, Product Management, Data Migration, and Customer Success leaders • Exceptional executive presentation, communication, and interpersonal skills • Customer-centric mindset with experience managing executive client relationships and onboarding expectations • Self-directed leadership in fast-paced environments • PMP certification is considered an asset • Bilingual English and French is considered an asset

🏖️ Benefits

• Competitive salary and bonus structures • Minimum 3 weeks of vacation • Flexible benefits plan • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements • Generous company matched pension program • Share purchase program • Opportunity to give back to communities in which we work, live and serve • Career growth and learning & development opportunities