Customer Service Representative

🕒 5 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $48k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Tempus AI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏥 Healthcare

🧬 Biotechnology

🤖 Artificial Intelligence

Healthcare • Biotechnology • Artificial Intelligence

Tempus AI is an advanced healthcare technology company that specializes in precision medicine through the use of AI and genomic profiling. The company provides innovative solutions across various medical fields, including oncology, cardiology, neurology, and psychiatry. Tempus enables healthcare providers to make informed treatment decisions by integrating real-world data, clinical trial matching, and algorithmic testing to improve patient outcomes and accelerate drug development.

📋 Description

• Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving • Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time • Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders • Use proactive problem-solving skills to create and offer solutions to customers of varying complexity • Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc. • Respond to inquiries by phone, email, and in person quickly and professionally • Identify and assess customer needs to achieve satisfaction.

🎯 Requirements

• 4 year college degree in Biological Sciences or similar, preferred • Exceptional customer service skills and strong interpersonal skills • Ability to communicate effectively with patients by telephone and email • Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy • Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks • Proven ability to learn new skills quickly and adapt to new processes smoothly • General office equipment and software knowledge and computer proficiency.

🏖️ Benefits

• incentive compensation • restricted stock units • medical and other benefits depending on the position