Customer Success Associate

🕒 July 7

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote

💵 $46.8k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Tendo

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Tendo is a healthcare technology company focused on transforming the end-to-end patient experience and improving healthcare outcomes. It provides a suite of applications designed for clinicians, patients, and healthcare providers with features like actionable insights, quality documentation improvement, personalized patient care journeys, and care connect platforms. Tendo emphasizes the use of data and analytics to drive informed healthcare decisions and operational efficiencies, aiming to enhance financial, operational, and quality outcomes in the healthcare sector. Their goal is to revolutionize healthcare delivery using a modern and configurable platform.

📋 Description

• Serve as key support contact for providers, responding to inquiries and resolving issues in a timely and professional manner. • Build and maintain positive relationships with Marketplace providers to promote engagement and satisfaction. • Actively manage procedure additions and deletions, and create new bundles as needed. • Manage customer requests and follow established processes for issue resolution. • Monitor customer activity and proactively identify opportunities to improve the customer experience, including mitigating partner attrition. • Provide guidance on Marketplace tools, features, and best practices.

🎯 Requirements

• Bachelor’s degree or equivalent work experience. • Past experience in a healthcare setting is required. • 2-3 years of experience in Implementation, Account Management, or a related field. • Strong customer service and relationship-building skills. • Demonstrated experience handling escalated or complex customer support issues. • Strong listening and presentation skills. • Ability to analyze information, identify issues, and support problem resolution. • Excellent verbal and written communication skills. • Ability to prioritize, organize, and manage multiple tasks effectively. • Strong attention to detail. • Driven and self-motivated.

🏖️ Benefits

• full health benefits (medical, dental, and vision) • flexible spending and health savings accounts • company paid life insurance • company paid short-term and long-term disability • company equity • voluntary benefits • 401(k) • company paid holidays • flexible time off • employee wellness program (“Breathe”)