Senior Program Manager, Insights Program Management

🕒 September 17

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote

💵 $114.8k - $155.3k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Tendo

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Tendo is a healthcare technology company focused on transforming the end-to-end patient experience and improving healthcare outcomes. It provides a suite of applications designed for clinicians, patients, and healthcare providers with features like actionable insights, quality documentation improvement, personalized patient care journeys, and care connect platforms. Tendo emphasizes the use of data and analytics to drive informed healthcare decisions and operational efficiencies, aiming to enhance financial, operational, and quality outcomes in the healthcare sector. Their goal is to revolutionize healthcare delivery using a modern and configurable platform.

📋 Description

• Own end-to-end implementation planning for new Tendo Insights customers, including phased project plans, governance structures, and realistic timelines • Serve as the primary relationship owner for accounts through implementation • Build trusted-advisor relationships with executive sponsors, day-to-day champions, and operational stakeholders • Identify and proactively manage delivery, organizational, interpersonal, timeline, and technical risks • Run stakeholder communication and escalation cadences • Convert contract commitments into specific, mutually agreed implementation plans • Build and deliver executive-level updates and business reviews connecting implementation progress to customer value • Partner with Sales, Product, and Support to ensure a seamless customer experience • Manage multiple concurrent customer engagements across implementation stages • Mentor and guide junior program/project managers

🎯 Requirements

• Bachelor's degree in Business, Communications, or a related field, or equivalent professional experience • 7+ years of experience in program/project management, implementation, or professional services • Track record of managing complex, multi-stakeholder implementations with executive-level customer visibility • Demonstrated judgment in navigating organizational politics and relationship risk within a customer account • Strong executive communication and presence, including delivering plans or business reviews to a customer's C-suite • Structured, rigorous planning skills, including dependency-aware timeline development • Experience managing a portfolio of concurrent engagements and prioritizing competing demands

🏖️ Benefits

• Equity package • Annual bonuses • Full health benefits (medical, dental, and vision) • Flexible spending and health savings accounts • Company paid life insurance • Company paid short-term and long-term disability • Company equity • Voluntary benefits • 401(k) • Company paid holidays • Flexible time off • Employee wellness program (“Breathe”)