Tendrill International Sdn Bhd
B2B • SaaS • Productivity
Tendrill International Sdn Bhd is a company that specializes in enhancing sales engagement through a variety of services including agent-assisted dialing, data mining, and near-shore staffing solutions. They offer fractional leadership support to optimize team performance and ensure data hygiene for better outcomes. With a commitment to personalization at scale, Tendrill aims to transform sales touchpoints into meaningful experiences for their clients.
201 - 500 employees
Founded 1987
🤝 B2B
☁️ SaaS
⚡ Productivity
Tier 2 Technical Support Agent – Graveyard Shift
Job not on LinkedIn
November 21
Tendrill International Sdn Bhd
B2B • SaaS • Productivity
Tendrill International Sdn Bhd is a company that specializes in enhancing sales engagement through a variety of services including agent-assisted dialing, data mining, and near-shore staffing solutions. They offer fractional leadership support to optimize team performance and ensure data hygiene for better outcomes. With a commitment to personalization at scale, Tendrill aims to transform sales touchpoints into meaningful experiences for their clients.
201 - 500 employees
Founded 1987
🤝 B2B
☁️ SaaS
⚡ Productivity
📋 Description
• Serve as a critical link between Tier 1 support and specialized technical teams • Troubleshoot, mentor, document, and collaborate to assist customers • Own and resolve escalated support cases from Tier 1 agents • Tackle advanced server, POS, hardware, and connectivity issues • Handle user administration and system configuration tasks • Conduct root cause analysis for recurring issues • Document all steps, resolutions, and communications clearly • Escalate unresolved issues to subject matter experts or engineers • Track open escalations and ensure customers stay updated • Work closely with SMEs, networking engineers, and project managers • Guide and coach Tier 1 agents through complex troubleshooting • Assist in onboarding and training new hires on restaurant tech tools • Identify trends and suggest improvements to reduce recurring issues • Contribute to the internal knowledge base with detailed technical documentation
🎯 Requirements
• 3–5+ years of experience in IT support, with 1–2 years in a Tier 2 or similar technical role • Hands-on experience with restaurant technology, such as Toast, PAR POS, NCR Aloha, etc. • Solid understanding of server environments, networking, and POS troubleshooting • Excellent English communication skills — both written and verbal • Calm, focused approach to problem-solving under pressure • Willingness to work flexible schedules and rotating on-call shifts • Bonus points for technical certifications like CompTIA Network+ or Microsoft Certified: Windows Server
🏖️ Benefits
• None specified
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