Teneo Online School
Education • B2C • eCommerce
Teneo Online School is a leading online educational institution offering flexible learning options for students from Grade R to Grade 12. The school provides live online classes and pre-recorded lessons taught by expert teachers, accommodating various learning preferences. Teneo offers a structured curriculum with access to three top examination boards recognized locally and internationally. The school supports an interactive learning environment with resources like lesson recordings, a learning platform, and a Parent App. Students can participate in the Teneo Open Day to explore what makes it South Africa's top online school. Teneo emphasizes high-quality online schooling and aims to unlock the extraordinary potential in every child.
501 - 1000 employees
Founded 2018
📚 Education
👥 B2C
🛍️ eCommerce
Technical Support Agent – Tier 1
Job not on LinkedIn
August 6
Teneo Online School
Education • B2C • eCommerce
Teneo Online School is a leading online educational institution offering flexible learning options for students from Grade R to Grade 12. The school provides live online classes and pre-recorded lessons taught by expert teachers, accommodating various learning preferences. Teneo offers a structured curriculum with access to three top examination boards recognized locally and internationally. The school supports an interactive learning environment with resources like lesson recordings, a learning platform, and a Parent App. Students can participate in the Teneo Open Day to explore what makes it South Africa's top online school. Teneo emphasizes high-quality online schooling and aims to unlock the extraordinary potential in every child.
501 - 1000 employees
Founded 2018
📚 Education
👥 B2C
🛍️ eCommerce
📋 Description
• Provide omni-channel support (HubSpot, e-mail, chat, WhatsApp) within defined response times. • Troubleshoot login, browser, connectivity, and LMS issues; escalate unresolved cases to Tier 2. • Deliver patient, empathetic guidance regardless of user technical proficiency. • Maintain detailed case notes in HubSpot and contribute to knowledge-base updates. • Assist adjacent teams during peak periods to ensure service continuity.
🎯 Requirements
• Matric certificate; IT studies (A+/N+) advantageous. • Prior help-desk experience, preferably in an online-education context.
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