Customer Service Representative

Job not on LinkedIn

🕒 August 25

🇺🇸 United States – Remote

💵 $14 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tenet Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

👥 B2C

💰 $2G Post IPO debt on 2022-07

Healthcare • B2C

Tenet Healthcare is a for-profit healthcare services company that owns and/or operates hospitals and hospital programs through subsidiaries and affiliates across the United States. The company's website and materials describe acute-care hospitals, emergency centers, specialty services (including cancer centers and advanced cardiac imaging), medical office buildings, physician careers and community health networks; Tenet emphasizes compliance, community service, and clinical innovation.

📋 Description

• Support the Customer Service Call Center as it relates to physician billing for multiple clients • Handle a large call volume while ensuring quality customer service and patient satisfaction • Follow up on issues not resolved during conversation with patient/guarantor • Complete other related customer service duties as assigned • Serve as the primary source of communication for patients’ billing inquiries • Assist patients with sensitive and confidential billing issues • Support collection of outstanding patient balances for clients • Answer patient calls within call center metric objectives • Ensure appropriate HIPAA compliance guidelines • Adhere to call center phone procedures • Maintain professionalism and confidentiality

🎯 Requirements

• High School degree or equivalent required • At least 1 year experience in a medical customer service role preferred • Previous experience in a call center environment preferred • Proficiency in Microsoft Outlook, Excel and Word required • Previous experience with medical billing systems required • GE Centricity or EPIC experience a plus • Ability to handle sensitive and confidential issues • Ability to manage multiple tasks and set appropriate priorities with client information • Answer patient calls within call center metric objectives • Ensure HIPAA compliance • Adhere to work schedule and call center phone procedures • Maintain professionalism and confidentiality • Must be able to work in sitting position, use computer and answer telephone • Ability to travel • Ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments • Required vaccinations and screenings may include COVID-19 and influenza vaccinations, as applicable and permitted by law

🏖️ Benefits

• Position may be eligible for a signing bonus for qualified new hires, subject to employment status • Conifer observed holidays receive time and a half • Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program • Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act • Competitive benefits package • Resources and incentives to redefine healthcare services • Leadership to take your career to the next step