Customer Success Advisor – Renewals

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 €31.4k - €38k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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TestGorilla

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

🎯 Recruiter

☁️ SaaS

💰 $70M Series A on 2022-06

HR Tech • Recruitment • SaaS

TestGorilla is a talent assessment company that focuses on helping employers and recruiters hire top talent through skills tests. TestGorilla offers over 400 tests to evaluate a wide range of abilities, including coding, cognitive skills, personality traits, language proficiency, and software skills. The platform integrates with Applicant Tracking Systems (ATS) to create a seamless workflow and promotes bias-free hiring. It is used by over 10,000 companies to improve their hiring processes by predicting job success and reducing time-to-hire and mis-hires. TestGorilla enables employers to make more informed decisions and create a better candidate experience.

📋 Description

• Own renewals from first quote to signed order for self-serve and mid-market customers • Handle pricing and billing negotiations, upgrades, downgrades, and usage-based pricing migration • Explain pricing changes and recommend plans based on customer usage • Manage cancellation and charge-dispute conversations under retention and refund guidelines • Resolve unexpected charges and refund requests with Finance while retaining customers where possible • Collaborate with AI agents on routine renewals and billing tasks • Review and correct AI-generated customer communications • Train AI agents and provide feedback to improve routine workflows • Maintain accurate records for renewals, plan changes, and disputes in the customer success platform • Collaborate with global colleagues across teams and time zones • Foster an inclusive and supportive culture

🎯 Requirements

• Experience managing renewals and negotiations at scale in Customer Success, Renewals, Account Management or Sales • Commercial ability to quote, explain price changes, and apply pricing and discount frameworks • Experience personally building automations or agentic workflows in n8n, Zapier or similar • Experience working alongside AI agents or automation in a customer-facing role • Fluency in English and Spanish • Ability to manage high-volume customer cases and maintain CRM hygiene • Availability for customer calls during US business hours • Prior familiarity with Chargebee, Zendesk, HubSpot, n8n, Jira or Confluence (bonus) • Experience with usage-based or credit-based SaaS pricing models (bonus) • Legally authorized to work in the work location without sponsorship • Must be based in the Americas time zones

🏖️ Benefits

• Share Appreciation Rights (SARs) • Flexible hours and asynchronous work • Remote work budget of €1,000 annually, or up to €2,000 from day one for laptop purchase • 3.5% learning and development budget • Optional virtual socials, AMAs, and regular team chats • TestGorilla community groups • Paid 8–16 week parental leave • Tailored return-to-work approaches • Unlimited and flexible time off policy • Fully remote work arrangement

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