Account Manager – Hospitality

🕒 July 28

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Access Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.

📋 Description

• Manage a portfolio of hotel technology customers, building trusted relationships and helping customers achieve value from their Access solutions while supporting retention and long-term success • Identify and progress cross-sell and upsell opportunities, managing opportunities through the sales process and working with colleagues on larger or more complex opportunities • Work closely with Customer Success, Support, Finance and Sales teams to resolve issues, protect renewals and create a joined-up customer experience • Use customer insights, customer relationship management (CRM) data and artificial intelligence (AI) enabled tools to identify risks, support forecasting and uncover opportunities for account growth

🎯 Requirements

• Experience in hotel technology, hospitality software, or a related technology environment • Familiarity with property management systems and the wider hotel technology ecosystem such as revenue management, payments or distribution solutions • Experience using customer relationship management platforms, account health reporting or AI-driven sales tools to support customer growth and retention • Knowledge of sales methodologies such as MEDDPICC, and experience working in collaborative sales environments

🏖️ Benefits

• 25 days leave • Health contribution • Range of benefits to choose from • Three charity days