Senior Renewal Account Manager

🕒 May 30

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The Access Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.

📋 Description

• Own the full renewal journey for a portfolio of strategic, high‑value customers • Lead clear, consultative renewal conversations with senior and C‑level stakeholders, focusing on value and long‑term partnership • Manage complex, multi‑year contract renewals, working closely with Customer Success, Sales, Product and Support to remove obstacles • Use customer insight, product usage and business goals to forecast renewals accurately and share best practice across the team

🎯 Requirements

• Experience working with enterprise or private equity‑backed customers in a business‑to‑business software environment • 5-7 years managing large, complex renewals or strategic customer portfolios • Confidence navigating commercial contract structures and higher‑risk renewal scenarios • Experience using customer relationship management (CRM) tools and data to guide renewal decisions • An interest in mentoring others and sharing practical approaches to complex renewals

🏖️ Benefits

• 22 days paid time off • 11 company paid holidays • Medical, dental & vision insurance • 5% 401(k) company match • A range of other benefits that you can choose from