Pharmacy Technician Associate, Inbound Call

Job not on LinkedIn

🕒 August 5

🐊 Florida, Ohio – Remote

🐊 Florida – Remote 🏈 Ohio – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

🚫👨‍🎓 No degree required

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Serve as the first point of contact for patients, providers, pharmacies, and internal partners requiring specialty pharmacy support • Analyze incoming requests and determine the appropriate resolution path • Resolve issues, route requests to the appropriate team, or facilitate warm transfers to pharmacists when clinical intervention is required • Answer and triage inbound calls by verifying caller details, assessing needs, and determining resolution, transfer, or escalation paths • Resolve non-clinical pharmacy requests within technician scope • Route General Verbal Line calls and perform warm transfers to pharmacists for clinical consultations or medication-specific concerns • Document interactions, chart notes, customer contact details, call dispositions, and outcomes accurately and timely in pharmacy systems • Verify and update prescription information, patient profiles, medication and allergy details, and other pharmacy data • Deliver a professional patient experience while following HIPAA, privacy, and quality standards • Partner with pharmacists and operations teams to resolve issues efficiently

🎯 Requirements

• High School Diploma or GED • Active Pharmacy Technician License • Must reside in Ohio, Florida or Indiana • 1+ year(s) of customer service experience, pharmacy, healthcare or call center experience • Demonstrated computer proficiency and data entry accuracy • Ability to work independently in a remote environment • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working • Ability to work the stated Monday–Friday training and post-training shifts • Registered/Certified Pharmacy Technician

🏖️ Benefits

• Benefits start on Day 1 • 18 days of PTO within a full calendar year • 401(k) • Career advancement opportunities • Bonus eligibility through incentive plans • Annual bonus plan eligibility • Medical, vision, and dental benefits • Well-being and behavioral health programs • Company-paid life insurance • Tuition reimbursement • Paid holidays • Leaves of absence • Remote work arrangement