Head of Operations

🔥 31 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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THE/STUDIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📦 Logistics

💼 Consulting

📣 Marketing

💰 $11M Series A - The/Studio on 2018-09

Logistics • Consulting • Marketing

THE/STUDIO is a B2B custom product manufacturing and sourcing platform that helps brands, creators, and retailers design, prototype, and produce custom merchandise with low minimum order quantities. It combines a product catalog and factory marketplace with design support, quoting, sample approval, and production management for items ranging from pins and patches to apparel, packaging, tech accessories, and promotional products. THE/STUDIO serves startups and enterprises by streamlining custom manufacturing and on-demand merchandising from small batches to mass production.

📋 Description

• Build and optimize a global factory network and manufacturing processes • Uphold radical customer-centricity, ultra-low MOQs, high quality, and fast production • Work with Product, Engineering, Marketing, and Sales to create efficient workflows • Evaluate, implement, and leverage AI, automation, and data analytics • Define and track meaningful KPIs across manufacturing, customer service, and customer success • Map and rebuild the customer journey from initial quote through final delivery • Optimize the customer experience and UX • Build, mentor, and scale distributed teams across manufacturing, customer service, and customer success • Oversee Manufacturing, the Global Factory Network, Customer Service, and Customer Success

🎯 Requirements

• 6+ years of operational leadership experience • Experience specifically within high-growth startups, e-commerce platforms, or tech-forward supply chain companies • Career experience at the intersection of complex physical operations (supply chain, manufacturing, or logistics) and modern technology/SaaS • Strong systems-thinking and problem-solving abilities • Fluency with data, complex KPI definition, and data-driven organizational change • Experience using modern tools, AI, automation, and deep data analytics • Ability to work cross-functionally with engineers, marketers, and factory managers • Ability to build, mentor, and scale distributed teams • Ability to thrive in a fast-paced, remote-first environment • Raw intelligence, business acumen, and logical reasoning • Extreme ownership and accountability • Ability to embrace constructive feedback and adapt rapidly • Resume/CV must be submitted in English

🏖️ Benefits

• Flexible, outcome-driven compensation packages tailored to the candidate's level of impact • Fully remote work • Flexible hours with significant overlap with US business hours • Inclusive, high-performance culture free from discrimination