Crisis Worker

🕒 October 19

🇺🇸 United States – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Trevor Project

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🤲 Charity

Healthcare • Consulting • Charity

The Trevor Project is the leading suicide prevention and crisis intervention nonprofit organization for LGBTQ+ young people, providing counseling support 24/7. They offer a range of services including crisis support, advocacy, research, peer support, and public education to promote the well-being of young LGBTQ+ individuals. The organization conducts research to inform policymakers, supports an international community through TrevorSpace, and educates allies and educators about the needs of LGBTQ+ youth. The Trevor Project engages with the community through partnerships, volunteer opportunities, and fundraising initiatives, aiming to create a supportive environment for LGBTQ+ young people everywhere.

📋 Description

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text, chat, and/or phone calls • Adhere to performance measures regarding handle time and utilization as defined by leadership for a Crisis Worker position • Follow protocols and procedures related to taking time off • Adhere to on-shift guidance and other guidance provided by the on-shift leader • Work with a team of volunteer and staff Crisis Counselors • Build trust and provide a safer space for youth to explore sexuality, gender identity, and suicidal ideation • Review and respond to performance and quality feedback from leadership • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Plan and solve problems successfully, including multitasking and working within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy • Foster and maintain an environment of belonging • Perform other relevant duties as assigned • Support crisis conversations independently • Complete key administrative tasks required for high-quality, continuous crisis support • Report to the Team Lead

🎯 Requirements

• Demonstrated knowledge, cultural competency of the youth served, and proven successful performance through coursework or relevant professional experience in a crisis care, contact center, or customer care setting • Bachelor’s degree in social work, counseling, psychology or another related area of study OR 2+ years of experience in a crisis care setting or other relevant professional experience preferred • Proficiency in spoken and written English • Strong communication and active listening skills • Demonstrated commitment to self-care and well-being • Understanding of the importance of personal resilience in crisis intervention work • Strong resilience and adaptability in handling crisis situations • Ability to remain calm during challenging circumstances • Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth • Quiet, private work environment • High-speed dedicated broadband internet • Authorization to work for any employer in the United States • Willingness to work without employment visa sponsorship

🏖️ Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs • Mental health resources, with access to virtual care and a variety of in and out of network options for support • 403(b) retirement plan with a 3% employer match, vesting over three years • Generous paid time off and company holidays • Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources • Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii • Provided technology • Home office setup reimbursement • Monthly internet reimbursement

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