Director of Account Management

🕒 September 28

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $110k - $140k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Medical Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🏥 Healthcare

💼 Consulting

✈️ Travel

💰 Venture Round on 2015-01

Healthcare • Consulting • Travel

Medical Solutions is a leading provider of workforce solutions in the healthcare industry, dedicated to bringing care and support to both job seekers and clients. With a focus on creating a fulfilling work environment, they prioritize employee wellbeing, diversity, inclusivity, and flexibility. Their culture emphasizes personalized growth and community engagement, making them a standout organization in healthcare staffing.

📋 Description

• Develop and execute the overall account management strategy to support client growth, retention, and long-term business objectives. • Lead strategic client relationships, ensuring exceptional service, customer engagement, and loyalty across key accounts. • Drive account planning and execution, including business plans, resource allocation, and cross-functional alignment to achieve client success. • Oversee the Account Management Support function, including client service, CRM reporting, operational support, and special projects. • Serve as a member of the executive leadership team, providing strategic input through business reviews, organizational reporting, and strategic project discussions. • Mentor and develop RAMs, supporting strategic client relationships through executive engagement and key account visits. • Drive operational excellence by championing process consistency, continuous improvement, and effective execution across client and internal teams. • Lead account growth and planning efforts, including S&OP activities, account strategy development, business expansion, and resource prioritization. • Serve as the executive sponsor for client accounts, driving cross-functional collaboration to ensure seamless service delivery and customer satisfaction. • Lead and hold regional account teams accountable for project execution, performance, and client outcomes. • Standardize account management processes, champion continuous improvement initiatives, and leverage technology to drive efficiency and growth. • Develop client communication strategies, onboarding materials, and presentations that support an effective customer experience. • Coach and develop RAMs and CSMs while leading account reviews and maintaining high performance in a dynamic, fast-paced environment.

🎯 Requirements

• Bachelor’s degree in business, marketing, or related field. • Minimum five years of management experience in Sales, Client Services, or related customer-facing organizations, preferably within the Staffing Industry or Healthcare Industry. • Minimum five years of leadership experience in building Executive relationships and presenting to senior executives of larger Corporations, preferably in the Healthcare Industry. • Demonstrated ability to motivate, manage, and build Teams that deliver on growth targets and drive internal and external execution of the Client process. • Excellent verbal and writing communication skills and IT fluency. • Demonstrated Process Leadership skills with the ability to lead complex projects. • Excellent organizational skills and ability to drive Client strategies. • Ability to flourish with minimal guidance, be proactive, and handle uncertainty. • Superior proficiency and Excel skills, as well as PowerPoint, Word, etc. • Significant expertise in client/candidate management systems or IT tools such CRM, ATS, ERPs, Business Reporting, etc. • Ability to communicate with and work at different levels and across different disciplines.

🏖️ Benefits

• Eligible for Commission