Client Relationship, Retention Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Canada, United States, +1 more countries – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

💵 $6k - $8k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Growth Partner

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

The Growth Partner is a company dedicated to helping entrepreneurs successfully build and scale AI-powered businesses. They provide a proven system that simplifies the process of launching and growing AI ventures, offering one-on-one collaboration and guidance to over 1,200 clients. Through their strategies, clients have reported significant revenues, averaging $18,105 per month, as the company focuses on streamlining business operations with AI technologies to improve efficiency and profitability.

📋 Description

• Take ownership of at-risk customer cases involving dissatisfaction, disengagement, cancellation, refund concerns, or loss of confidence • Contact assigned customers quickly by telephone and use SMS and email when appropriate • Review the customer’s complete journey before making contact to understand the history, context, and potential issues • Speak directly with customers by phone and build trust quickly, even when emotions are high • Diagnose practical, technical, delivery, expectation, or mindset blockers and identify the true root cause of the issue • Troubleshoot appropriate issues directly and coordinate additional support when required • Lead calm, confident resolution and de-escalation conversations • Separate the immediate complaint from the underlying issue and determine the most appropriate path forward • Help customers reframe unhelpful conclusions without dismissing legitimate concerns • Reconnect customers with their original goals and help establish a clear recovery plan and next action • Correct misunderstandings clearly and respectfully without becoming defensive or argumentative • Use strong conversational influence and judgment to help restore customer confidence without applying pressure or making unsupported promises • Make sound judgment calls while balancing customer experience, commercial considerations, and the facts of each case • Coordinate with Onboarding, Tech, Delivery, Sales, Finance, and other teams when additional action is required • Maintain ownership of the customer relationship while internal work is being completed rather than simply passing the customer between departments • Use approved support options or concessions when appropriate and justified • Escalate continued refund requests or complex cases through the appropriate process • Keep customers informed while outstanding issues are being resolved • Maintain clear and accurate records of conversations, decisions, commitments, actions, and outcomes • Identify recurring causes of disengagement, dissatisfaction, and refunds and recommend practical improvements to prevent them in the future

🎯 Requirements

• Previous experience in consultative or high-ticket sales/closing, Customer Retention, Customer Success, Account Management, Escalations, Complaints, Dispute Resolution, Service Recovery, or a similarly high-touch client-facing role • Strong conversational influence and call control, with the ability to confidently lead a customer toward a constructive next step • Strong ability to build rapport with frustrated, disappointed, uncertain, or skeptical customers • Comfortable leading difficult and emotionally charged conversations • Able to listen carefully while remaining confident enough to challenge an unhelpful conclusion when appropriate • Able to recognize legitimate customer or company-side issues rather than treating every concern as a mindset problem • Persuasive without relying on pressure, manipulation, or unsupported promises • Strong investigative and problem-solving skills with the ability to identify root causes rather than simply addressing surface-level issues • Comfortable troubleshooting practical issues and coordinating with other teams when additional expertise is required • Good commercial judgment and an understanding of customer value, retention, and financial impact • Strong organisation, attention to detail, and written documentation skills • Comfortable taking personal ownership of a customer issue and driving it toward resolution across multiple teams • Able to manage multiple complex customer cases and priorities at the same time • High level of integrity and sound judgment when determining the appropriate next step • Reliable, resilient, coachable, and willing to review calls and feedback to continuously improve

🏖️ Benefits

• Full-time opportunity • Independent Contractor Agreement • Additional monthly performance incentive based on results • Fully remote • Opportunity to grow into broader Client Operations, Customer Success, senior, or team-lead responsibilities