Digital Support Engineer

🕒 July 16

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $31 - $42 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions. • Ensure systems are setup for remote diagnostics and health monitoring • Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material. • Perform automated deployments through the use of configuration management technology; • Provide support to the installations within the SLA as agreed using our processes. • Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems. • Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order.

🎯 Requirements

• Typically required, a Bachelor or Master degree in ICT Computer Science or a technical / SW field • Proficient in English (verbal and in writing) • Experience in IT application management; • Experience with data storage and (remote) software installations, support and trouble shooting. • Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs • Experience with virtualization technologies like VMWare/KVM infrastructure • Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker. • Confirmed customer facing skills and great teammate. • Strong problem-solving skills and analytical approaches. • Motivated to work in a constantly evolving and highly technical environment. • Open to travel up to 25% of time (mainly regional).

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount