Senior Manager – Digital Product Solutions

🕒 6 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Build trusted customer relationships and lead discovery sessions, workshops, interviews, and workflow reviews • Understand customer goals, pain points, business processes, and desired outcomes • Translate customer needs into business requirements, use cases, functional and technical specifications, user stories, data/integration requirements, and acceptance criteria • Validate requirements and proposed solutions with customers and technical teams • Create, maintain, and continuously refine a structured backlog of customer and product requirements • Synthesize requests across customers, industries, use cases, and segments to identify common themes and reusable solutions • Prioritize requirements and partner with product leadership and engineering to incorporate priorities into roadmaps and release plans • Communicate priorities, tradeoffs, dependencies, and expected timelines to stakeholders • Analyze customer feedback and usage patterns to identify recurring problems, unmet needs, emerging opportunities, and segment differences • Share customer insights with IT, engineering, sales, customer success, implementation, and leadership teams • Partner with engineering, IT, customer experience, security, data, commercial, and global client services teams • Represent the product in strategic customer discussions, roadmap reviews, and solution-design sessions • Support product launches through documentation, enablement materials, release communications, and customer-facing presentations

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Product Management, or a related discipline, or equivalent relevant experience • Advanced degree or relevant product/Agile certification preferred • Demonstrated experience in a customer-facing product, solutions, business analysis, product ownership, or technical consulting role • Experience conducting customer discovery and translating business needs into functional requirements, technical specifications, user stories, data/integration requirements, and acceptance criteria • Experience creating, refining, and prioritizing product backlogs and synthesizing feedback across multiple customers or segments • Sufficient technical fluency to work effectively with software engineers, architects, data teams, and integration specialists • Experience with enterprise customers, enterprise software/SaaS, APIs, integrations, data products, workflow automation, Agile methods, or product-management tools preferred • Excellent written, verbal, presentation, and executive-level communication skills • Ability to navigate ambiguity, influence cross-functionally, and translate between business and technical audiences

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