Regional Manager – Leisure & All Inclusive

Job not on LinkedIn

🕒 September 15

🗽 New York – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 19%

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Logo of The Staff Pad

The Staff Pad

11 - 50 employees

Founded 2020

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

The Staff Pad is a subscription-based staffing agency that specializes in recruiting talent across a variety of industries, including healthcare, information technology, consulting, and more. They aim to help organizations grow by providing skilled professionals ranging from nurses and IT experts to executive leaders and construction managers, ensuring clients find the right talent to drive success. The company is dedicated to streamlining the recruitment process for businesses while also supporting candidates in finding new job opportunities in their respective fields.

📋 Description

• Serve as the day-to-day leader and primary point of contact for North American Leisure & All-Inclusive teams • Drive sales growth, strengthen partner engagement, and support success across the organization’s portfolio of brands • Recruit, onboard, train, coach, and develop a geographically dispersed team • Drive team performance against business objectives and strategic goals • Conduct weekly and monthly one-on-ones with U.S. and Canada team members • Hold weekly one-on-ones with the Global Managing Director and Sales team • Facilitate team meetings and communicate priorities and best practices • Lead travel advisor engagement and education initiatives, including FAMs, webinars, training, and TAConnect • Submit weekly team updates through Salesforce and ensure proficiency in Salesforce and MicroStrategy • Coordinate monthly TAConnect webinars • Monitor performance, objectives, documentation, quarterly achievements, and required trackers • Conduct performance reviews and provide ongoing feedback, coaching, and development support • Manage calendars reflecting customer engagement activities • Manage team expenses, approve claims, and resolve discrepancies • Coordinate the HFS FAM Playbook and record outcomes • Maintain All-Inclusive team call files • Provide ad hoc reports to the Global Managing Director • Attend occasional in-person travel advisor engagement events • Investigate performance issues, conduct audits, and implement corrective actions • Evaluate individual performance and commercial effectiveness of resource deployment • Optimize team resources and engagement with wholesale partners and agencies • Analyze market trends, competition, and customer insights to identify growth opportunities • Expand partnerships and increase awareness of the organization’s portfolio of brands • Support reasonable ad hoc duties and additional hours as needed

🎯 Requirements

• 5+ years of leadership experience in hospitality or travel, preferably in sales, marketing, or business development • Knowledge of leisure, resort, and all-inclusive segments preferred • Experience leading and developing teams of 7+ employees across multiple markets or time zones • Experience with Salesforce, MicroStrategy, or similar CRM/reporting tools • Proven ability to manage performance, drive accountability, and achieve KPIs • Ability to lead change, adopt new tools, and maintain team engagement • Strong analytical, communication, presentation, and negotiation skills • Proven ability to build and maintain relationships with stakeholders at all levels • Highly organized with strong project management and administrative skills • Proficiency in Microsoft Office, Teams, WebEx, and Zoom • Self-motivated, professional, adaptable, and willing to support extended hours and additional responsibilities • Ability to maintain professional business attire for customer-facing events and internal meetings

🏖️ Benefits

• Remote work arrangement • Occasional domestic and international business travel • Company equipment provided subject to organizational requirements

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