Customer Service Representative

Job not on LinkedIn

🕒 August 21

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Sydney Call Centre

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

👥 B2C

☁️ SaaS

Consulting • B2C • SaaS

The Sydney Call Centre is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. Specializing in both B2B and B2C call center services, the company offers a range of solutions including lead generation, inbound customer care, and outbound sales. With a focus on utilizing advanced technology and digital platforms, The Sydney Call Centre aims to enhance the customer experience and drive growth for its clients.

📋 Description

• Support inbound customer service, help desk, and back-office processing for commercial and public-sector positions • Handle inbound calls • Troubleshoot basic technical issues • Build strong customer relationships while representing recognized brands • Interact with hundreds of customers weekly across the country • Resolve customer support issues • Sell new products and services • Ensure a best-in-class customer experience • Listen to customers, understand their needs, and resolve issues • Use systems and technology to complete account-management tasks • Recognize sales opportunities and apply sales skills to upgrade customers • Explain and position products and processes • Escalate customer dissatisfaction to the managerial team • Ensure first-call resolution through problem solving and effective call handling

🎯 Requirements

• Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • Ability to type swiftly and accurately at 20+ words per minute • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Highly reliable with regular attendance and punctuality • Ability to evaluate, troubleshoot, and follow up on customer issues • Aptitude for conflict resolution, problem solving, and negotiation • Customer-service orientation: empathetic, responsive, patient, and conscientious • Ability to multitask, stay focused, and self-manage • Strong team orientation and customer focus • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent • Excellent interpersonal skills and ability to build relationships with team members and customers • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with fingerprint • Must be willing to submit to drug screening; does not apply in Canada • Must complete a full application, including screening questions and a brief pre-employment test

🏖️ Benefits

• Paid time off (PTO) • Paid holidays • Supplemental health coverage through Blue Cross for full-time employees • Life insurance options • Accident and critical illness insurance • Career growth and advancement opportunities, including internal promotions • Paid training • Team-oriented, collaborative work environment • Casual dress code