
11 - 50 employees
🏥 Healthcare
⚕️ Healthcare Insurance
💼 Consulting
Healthcare • Healthcare Insurance • Consulting
The Wilshire Group is a consultancy firm that specializes in optimizing revenue cycle operations and IT solutions for the healthcare industry. They provide services in patient access, health information management, revenue integrity, and billing for both hospital and professional settings. The firm focuses on enhancing financial experiences by partnering with clients to solve complex challenges at the intersection of operations and technology. The Wilshire Group is dedicated to helping organizations maximize their EHR investments and improve revenue recognition and workflow optimization, ensuring consistent and proven results.
🕒 August 13
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11 - 50 employees
🏥 Healthcare
⚕️ Healthcare Insurance
💼 Consulting
Healthcare • Healthcare Insurance • Consulting
The Wilshire Group is a consultancy firm that specializes in optimizing revenue cycle operations and IT solutions for the healthcare industry. They provide services in patient access, health information management, revenue integrity, and billing for both hospital and professional settings. The firm focuses on enhancing financial experiences by partnering with clients to solve complex challenges at the intersection of operations and technology. The Wilshire Group is dedicated to helping organizations maximize their EHR investments and improve revenue recognition and workflow optimization, ensuring consistent and proven results.
• Serve as the primary support contact for the assigned application areas • Coordinate issues arising during the project and support resolution across application teams • Perform in-depth analysis and data collection of Epic reports and technical issues • Perform maintenance tasks such as error queues and reviews • Participate in system development, execution, testing, and sign-off • Develop and maintain documentation for system configurations and technical components • Identify system enhancement needs and recommend best-practice workflows and processes • Guide workflow design, system build, and testing • Analyze technical issues associated with EHR systems • Identify and implement requested team changes • Liaise between end-user workflow needs and implementation staff • Communicate with EHR representatives and participate in weekly project meetings • Work with EHR representatives, business stakeholders, and end users to align the system with business needs • Participate in training and work with end users • Document troubleshooting and resolutions in the ticketing system • Hold weekly team communications on deliverables, issues, concerns, and milestones • Maintain HIPAA compliance • Perform other assigned duties
• 3–5 years of experience with HB and Cadence/Prelude • Bachelor’s degree in healthcare, IT, or a related field required • EHR Certification in the key business area • In-depth knowledge of Epic software • Knowledge of strategic business plan development • Ability to convey technical information to non-technical customers and translate user needs into technical terms • Proven leadership capabilities and experience implementing innovative solutions under high-pressure organizational needs • Customer service excellence orientation • Knowledge of the healthcare industry, healthcare information systems, and practices • Maintain HIPAA compliance
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