P&C Customer Success Representative

Job not on LinkedIn

🕒 September 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thimble

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Thimble is a company specializing in providing flexible, affordable, and quick insurance solutions tailored for small businesses and independent professionals. Through its app and online platform, Thimble offers various insurance products including general liability, professional liability, commercial property, and cyber insurance, among others. The company's services cater to a wide range of industries such as construction, retail, fitness, photography, beauty, and more, providing policies that can be adjusted for any duration from an hour to a year. Thimble emphasizes simplicity and convenience, allowing customers to easily obtain, modify, or cancel insurance as their business needs change. As a subsidiary of Arch Capital Group Ltd. , Thimble is backed by highly rated insurance and has sold over 100,000 policies to date. Its innovative approach meets the demands of fast-paced, small business environments, ensuring quick and reliable insurance coverage.

📋 Description

• Become an expert with Thimble’s products and services • Support onboarding for new brokers while delivering excellent customer service • Provide guidance and best practices on configuring and using the Thimble Broker Portal • Assist new and existing customers with inquiries and resolve questions or issues • Increase conversion by bringing product and insurance knowledge to the purchase experience • Meet defined Service Level Agreements for customer service requests • Provide customer and broker support via email, chat, and phone • Serve as the front line between customers and Thimble, leaving a positive impression and developing lasting relationships • Assist with side projects for the insurance and product teams • Collaborate with other teams and provide feedback on customer and broker experiences • Complete product, policy, software, and broker-base training during the first 30 days • Respond to most tickets by 60 days with team support • Own the assigned area and provide fully skilled email and chat support by 90 days • Integrate with other teams and collaborate on Thimble projects

🎯 Requirements

• A Property & Casualty Insurance license is required • Small commercial business insurance experience is highly preferred • Prior work with insurance brokers or agencies • Experience in a fast-paced, high-volume support or customer service environment • Excellent written and oral communication skills • Highly organized with ruthless attention to detail • Ability to adapt to changes and learn quickly • Ability to manage multiple projects simultaneously • Bachelor’s degree preferred • Located on the West Coast in the Pacific Time Zone

🏖️ Benefits

• Fully remote company • Thimble Fridays (out of office at 12:00pm local time; Success Team subject to a different day) • Comprehensive health, vision, and dental coverage • 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%) • 20 vacation days • 12 company-wide holidays • 8 floating days • 1 Volunteer Time Off day • Unlimited sick time • 100% paid parental leave for 12 weeks plus 2 weeks gradual return • Choice of Mac or PC • Work-from-home setup reimbursement • Monthly co-working space and/or child care reimbursement • Monthly ClassPass credit • Quarterly wellness reimbursement • Other health and wellness perks, including One Medical, Teladoc, Talkspace, Kindbody, and Health Advocate • Virtual events, happy hours, trivia, and fun