Case Navigator

Job not on LinkedIn

🔥 17 hours ago

🇨🇦 Canada – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Think Research

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $1.5M Post-IPO Debt - Think Research on 2023-08

Healthcare • Consulting • Logistics

Think Research is a company that provides knowledge-based clinical decision support tools and curated clinical content for clinicians, delivering software solutions to support evidence-based care and clinical workflows in healthcare settings. Their offerings appear to be web- and cloud-based tools aimed at clinicians and healthcare organizations to improve clinical decision-making and standardize care.

📋 Description

• Guide patients and site staff through visit readiness, authentication, and real-time technical troubleshooting across care pathways • Handle incoming inquiries via the cloud communications platform • Address non-clinical requests and appropriately route clinical issues • Coordinate specialist referrals and transmit complete documentation packages to regional health clinics • Assist with booking diagnostic tests and confirm receipt • Discuss navigation options with patients and route them accordingly • Provide patients with clear and effective information and resources • Capture all patient and case data appropriately in the provided software before closing cases • Maintain objective, thorough, and precise documentation of patient interactions • Protect confidential and protected health information • Follow government-mandated and regulatory compliance protocols • Perform other duties as assigned

🎯 Requirements

• Successful completion of a college diploma, preferably in Medical Office or Business Administration, from an accredited educational institution • Ability to handle multiple tasks and prioritize work efficiently and in an organized manner • Superior written and oral communication and presentation skills • Excellent interpersonal and relationship-building skills • Ability to convey factual information and detailed explanations effectively • Ability to make decisions and exercise good judgment, discretion, and initiative when dealing with confidential information and responding to inquiries • Comfortable with technology and software • Must be flexible to work weekends and statutory holidays • Shift flexibility, including weekday, weekend, and/or holiday work • Minimum 2 years of customer service experience in a healthcare environment and familiarity with the Nova Scotia healthcare system (considered an asset) • Experience in a call center or triaging role (considered an asset) • Bilingualism in English and French (considered an asset)

🏖️ Benefits

• Fully remote work environment • 4 weeks of paid vacation • 6 personal days • Competitive benefits • Growth opportunities with mentorship • In-person collaboration, connection, and team events when it adds value • Accommodation support for people with disabilities