Managed Services AI Platform Architect

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🕒 June 17

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Design, build, and evolve the Managed Services AI platform — delivering production-grade AI capabilities integrated directly into service delivery workflows • Lead the development of agentic AI solutions, including incident triage and classification, automated remediation and resolution, knowledge retrieval and summarization, and workflow orchestration and escalation • Drive use cases from concept through prototype to production, ensuring real operational adoption • Architect and integrate AI capabilities across core platforms including ITSM (ServiceNow), monitoring and observability tools, automation frameworks and runbooks, and knowledge management systems • Embed AI directly into day-to-day operational workflows — not standalone solutions — designed for multi-tenant, scalable managed services environments • Drive measurable improvements across Managed Services operations: incident deflection rates, MTTR reduction, automation and self-healing coverage, ticket volume reduction, analyst and engineer productivity, and service quality and client experience

🎯 Requirements

• Proven hands-on experience designing and delivering AI/LLM-based systems (agentic AI, RAG, orchestration) and cloud-native platforms and integrations • Strong background in IT operations, managed services, or service delivery environments, with experience in automation and workflow optimization • Experience integrating with ITSM platforms (e.g., ServiceNow), observability and monitoring tools, and automation frameworks and scripting environments • Ability to translate operational challenges into AI-driven solutions with a strong execution mindset focused on delivering measurable outcomes

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.