Principal Technical Consultant – ServiceNow, ITOM

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🕒 July 6

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Thinkahead Consultant Psychologist Pty Ltd is a privately owned psychology firm that operates in both the clinical and corporate consulting spaces. In the clinical setting, they provide psychological assessment and interventions to individuals, children, couples, and families, collaborating with local GPs and health organizations. In the corporate arena, Thinkahead partners with organizations to facilitate transformation and enhance performance through corporate wellbeing initiatives, leadership development, coaching, and culture enhancement programs. Their approach combines psychological principles with innovative business strategies to create constructive work cultures and high-performing teams.

📋 Description

• Lead project teams to deploy solutions on the ServiceNow platform • Lead complex programs of multiple resources • Lead the architecture and design of complex solutions • Lead the creation of written deliverables • Lead client demos and working sessions • Lead integration design sessions • Lead client workshops as process and technical expert • Escalation point for project team • Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches • Obtain and maintain certifications with associated qualifications • Maintain expert level certifications • Identify and communicate opportunities • Participate in pre-sales cycle as technical expert • Provide thought leadership to Ahead and our customers • Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising • Generate differentiated marketing thought leadership for marketing • Craft innovative and high impact solutions for complex client programs, relying on large teams to implement • Contribute to projects/programs that may address future concepts, products, and technologies • Drive consensus with customer in solving complex solutions

🎯 Requirements

• Subject matter expert on a ServiceNow platform (ITOM preferred) • Expert knowledge on at least two process areas within the ServiceNow platform • Expert level development skills on the ServiceNow platform • Recognized expertise in own area within the organization • Demonstrate deep expertise across multiple technologies • Able to articulate trade-offs between architecture approaches • Strong skills integrating ServiceNow with third party tools • Strong presentation skills • Strong project and situational awareness • Strong communication skills • Strong attention to detail • Self-starter • Able to travel of at least 25%

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.