ServiceNow Architect

🕒 June 16

🗽 New York – Remote

🗽 New York – Remote

💵 $143.6k - $273k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs. • Advise clients on platform strategy, roadmap planning, governance, and implementation best practices. • Present recommendations clearly to executive, business, technical, and operational stakeholders. • Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators. • Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices. • Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security. • Review solution designs, integrations, data models, technical debt, and upgrade impacts. • Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

🎯 Requirements

• 10+ years of relevant enterprise IT and ServiceNow experience • ServiceNow Certified Technical Architect certification required • Minimum 12 active ServiceNow CIS certifications required • Proven experience leading large-scale ServiceNow implementations and transformation programs. • Strong executive communication, stakeholder management, and presentation skills. • Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams. • Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design. • Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.

🏖️ Benefits

• medical and dental coverage • disability • retirement benefits • paid leave • paid time off