Tax Support Agent

Job not on LinkedIn

🔥 17 hours ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Provide tax support to clients by telephone and email for professional and consumer tax software • Use active listening skills to de-escalate potentially tense customer interactions • Apply company policies and procedures to resolve routine customer issues • Log orders from customers who wish to purchase products • Participate in software quality-control testing • Write standard responses to frequently asked questions (FAQs) • Identify recurring client issues and inform the supervisor

🎯 Requirements

• Strong knowledge of income tax • Demonstrated ability to work collaboratively and cross-functionally • Strong organizational and time-management skills, with the ability to manage multiple priorities • Ability to perform effectively under pressure • Excellent verbal and written communication skills • Strong problem-solving abilities and an innovative approach to resolving issues • Flexible and adaptable attitude • Customer-service orientation and experience, with a proven track record in customer support and relationship management • Willingness to learn additional products and services as needed • Minimum of one year of relevant customer-service experience • Bachelor’s degree or equivalent experience preferred • University degree in taxation or a related field preferred • H&R Block tax course graduate preferred • Good knowledge of the accounting cycle and/or experience in an accounting office preferred • Knowledge of corporate income tax (T2/CO-17) and/or trust tax (T3/TP-646) preferred • Strong communication skills in English and/or French

🏖️ Benefits

• Flexible work arrangements, including the option to work from anywhere for up to eight weeks per year • Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings plan • Tuition reimbursement • Employee incentive programs • Resources supporting mental, physical, and financial well-being • Two paid volunteer days off annually • Opportunities to participate in pro bono consulting projects and ESG initiatives • Career development, continuous learning, and skills development through Grow My Way programming • Flexible work-life balance policies through Flex My Way