Support Service Specialist

Job not on LinkedIn

🕒 July 10

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $28 - $35 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Thrive Communities

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Thrive Communities is a property management company focused on creating welcoming residential environments that feel like home. They provide comprehensive services from pre-development to renovation, emphasizing community building and tenant satisfaction. With a strategy that combines the capabilities of a large management firm with the personal touch of a boutique company, Thrive is dedicated to maximizing the potential of each property and enhancing the living experience of its residents.

📋 Description

• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries. • Provide timely and Professional solutions based service. • Assist with service inquiries, account questions, scheduling, general needs. • Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling. • Coordinates and tracks service requests from start to finish. • Schedule appointments, update residents and property teams. • Ensure timely follow up by liaising with internal departments and service suppliers; Keep track of service history and open requests. • Support business processes that enhance service delivery and resident satisfaction. • Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date. • Data entry, records management and administrative support. • Report and record keeping for support activities. • Comply with Company policies, practices and data privacy standards. • Work with property management teams and other internal departments. • Participate in team meetings, training and professional development opportunities. • Identify process improvement and service quality possibilities. • Help build a good, collaborative and service culture in the workplace.

🎯 Requirements

• GED or high school diploma or equivalent. • Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field. • Excellent written and verbal communication skills. • Excellent organizational and time management skills. • Strong organizational and multi-tasking skills. • Attention to detail and a devotion to accuracy. • Experience with Microsoft Office Suite, Google Workspace and web based business applications. • A good high speed internet connection and a dedicated work area. • Independent, self-starting, and able to connect with a distant team. • Preferred: A. A. or B. A. Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses. • Experience using CRM, ticketing, property management or customer service software. • Experience working with remote/distributed teams. • Excellent dispute resolution and problem solving skills.

🏖️ Benefits

• Medical, Dental & Vision Insurance • 401(k) business match retirement plan • Vacations & Time Off • EAP, Employee Assistance Program • Professional Development Reimbursement • Opportunities for training and career advancement at all times. • Staff health & wellness services • Collaborative and inclusive work environment