Training Specialist

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November 27

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Thrivent

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Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

📋 Description

• Facilitate in-person and/or virtual learning experiences using existing resources and programs • Ensure a positive, inclusive and effective learning experience for all participants to achieve intended learning objectives • As requested, make moderate revisions to the existing learning materials which could include job aids, tutorials, web-based training, workshop curriculum, learner guides, articles, publications, technology tips, video, etc. based on user feedback and necessary content changes • Consult with business leaders to assess learning/development/training needs and assist with the development of the solutions and tools to address those needs • Document and maintain all training records • Monitor, evaluate and record effectiveness of training courses • Recommend and develop improvements as needed • Provide feedback to content owners, represent training interests on project teams, and recommend training approaches as needed • Provide timely follow-up to participant questions • Support the design, development, and management of effective learning and performance-focused solutions, assess business & target audience learning needs, assist with developing the learning strategy, and identifying delivery methods including the identification of innovative learning methodology • Collaborate with internal and external stakeholders to provide business context in the design, develop and implementation of relevant learning programs and solutions delivered through various channels • Identify internal and/or external emerging issues, research and analyze training and development practices, methodologies and trends and recommend new approaches • For Annuity and Life Insurance Interaction Center focus, include: The product lines involved are insurance (life, DI, MS, LTC), annuity (fixed and variable), and our tax-exempt programs. Only those specifically handling Annuity complaints would require the licensing.

🎯 Requirements

• Bachelor’s degree or equivalent work experience • Three to five years’ experience delivering training for in-person and/or virtual settings • Experience designing courses using a commonly accepted instructional design model, e.g., ADDIE • Experience writing explicitly stated learning objectives and creating lesson plans using Bloom’s taxonomy • Experience developing asynchronous learning solutions, e.g., eLearning • Experience using eLearning development tools and learning management systems • Intermediate to advanced skills in MS Office applications including MS Word, Excel, and PowerPoint • Experience working with and influencing employees and leaders at all levels in the enterprise • FINRA Series 6 and SIE (and/or others as required by the position) required or obtained within 90 days of hire/transfer • Prefer experience in coaching/mentoring in a corporate setting • Prefer knowledge of Thrivent’s insurance and/or investment and/or banking products • Prefer experience in a call center environment • Prefer experience in supervisory capacity in a corporate setting

🏖️ Benefits

• various bonuses (including, for example, annual or long-term incentives) • medical, dental, and vision insurance • health savings account • flexible spending account • 401k • pension • life and accidental death and dismemberment insurance • disability insurance • supplemental protection insurance • 20 days of Paid Time Off each year • Sick and Safe Time • 10 paid company holidays • Volunteer Time Off • paid parental leave • EAP • well-being benefits • other employee benefits