Customer Experience Associate

🔥 11 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thuma

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🛍️ eCommerce

Retail • eCommerce

Thuma is a company that specializes in designing and selling high-quality bedroom furniture and accessories. Their product line includes beds, mattresses, dressers, shelving, bedside tables, seating, bedding, bath items, rugs, and amenities. Thuma emphasizes sustainable and eco-friendly materials, offering products such as the Classic Bed and Hybrid Mattress. They provide a flagship store experience in NYC, with options for virtual appointments to assist customers in selecting the right products. The brand is known for its mindful design and elevated aesthetics, catering to consumers seeking timeless and sustainable home furnishings.

📋 Description

• Address customer inquiries promptly and accurately within the SLA • Deliver 6-star customer service through email, phone, and social media • Track order statuses, resolve service issues, and coordinate with shipping carriers • Collaborate with cross-functional teams to exceed customer expectations • Maintain accurate customer interaction records and flag trends for improvement • Stay current on products, services, policies, pricing, delivery times, and promotions to build brand loyalty and drive revenue • Meet individual and team goals and weekly metrics • Communicate through Slack and email • Report emerging issues to the CX team manager • Perform other related duties assigned by management

🎯 Requirements

• Availability to work occasional holidays • 1–2 years of experience in customer support, retail, hospitality, or a similar service role • Ability to work Saturday through Wednesday and weekends • Strong communication skills and an inquisitive nature • Proficiency in cross-functional work • Familiarity with Shopify and Gladly is a plus

🏖️ Benefits

• 401(k) program with company matching up to 6% of contributions • Comprehensive medical, dental, and vision coverage with generous employer contributions • 100% paid parental leave • Company-sponsored One Medical and WellHub memberships • Employee stock option plan • Select paid holidays, including key company closure days • Holiday pay when working on designated holidays • 40% off almost all Thuma products • $100 per month cell phone stipend • Up to $150 per month commute reimbursement • Complimentary product credit upon joining, valued at up to $3,000