IT Systems Engineer II

🕒 October 2

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote

💵 $123.3k - $159.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools • Implement and maintain integrations with other platforms and tools • Serve as an escalation point for the IT Support team • Troubleshoot complex technical problems and document processes • Triage and handle inbound IT Infrastructure requests from the business • Scope requirements for SSO and other integrations • Configure SaaS tools and use automation to improve inefficient business processes • Collaborate with cross-functional teams to improve efficiency through systems design, automation, and AI tools • Manage data, security, and legal governance processes • Maintain compliance with security standards including least-privilege access, patching, two-factor authentication, and VPN • Monitor system health and troubleshoot and resolve advanced issues • Participate in on-call rotation for critical components and changes, including change and incident management • Drive and contribute to technology projects focused on delivering business value • Own infrastructure systems end-to-end from intake and implementation through ongoing operations and continuous improvement

🎯 Requirements

• 5+ years of IT systems engineering experience in a distributed, enterprise IT environment • Proven experience administering Okta, Google Workspace, Atlassian, GitHub, Claude, and Slack • Experience managing infrastructure as code using Terraform or GitOps • AI-first mentality; experience enabling tools such as Claude and ChatGPT for colleagues • Proficiency building automations with Okta Workflows, Jira Automations, and Slack Workflows • Working knowledge of identity and access management systems, services, and protocols including SAML, SCIM, LDAP, OAuth2.0/OIDC • Some proficiency in scripting languages, including Python and Shell • Understanding of security and compliance methodologies and practices • Experience with security incident response processes and tools • Ability to work from an eligible United States, Ontario or British Columbia location, or the Philippines • Ability to participate in an on-call rotation for critical components and changes

🏖️ Benefits

• Remote work • Reasonable accommodation for individuals with disabilities • Equal employment opportunity protections • Consideration of qualified applicants with arrest and conviction records consistent with applicable law