Senior Machine Learning Engineer – NLP, LLMs

November 6

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Tidio

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AI • B2B • SaaS

Tidio is a company focused on redefining customer service through its AI-driven products. By leveraging machine learning, Tidio aims to make customer interactions seamless and efficient, aspiring to disrupt the market with innovative solutions. The company values long-term customer value, ownership, and continual learning, ensuring a supportive and diverse work culture. Tidio offers various services including live chat, chatbots, helpdesk features, and integrations with platforms like Shopify, Messenger, and WhatsApp. With a strong emphasis on technology and customer satisfaction, Tidio is committed to enhancing business operations through sales, support, and automation solutions.

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

💰 $25M Series B on 2022-05

📋 Description

• Work on Lyro, our advanced RAG AI Agent built on the newest Claude and Gemini models • Develop Lyro for automated customer support ticket handling and resolution • Build agent orchestration for complex, step-by-step procedure execution with tracking and verification • Develop advanced product search, comparison, and recommendation capabilities • Create ML systems to detect contradictions, identify outdated information, flag duplicates, and maintain knowledge quality at scale • Build an internal AI agent that helps users discover Tidio features and configure Lyro • Design intelligent systems to dynamically determine which data sources, guidelines, and tools the LLM should access based on conversation context, optimized for scale

🎯 Requirements

• Have 4+ years of experience building end-to-end NLP and deep learning models in production environments, including hands-on experience developing production systems that leverage LLMs (e.g., Claude, GPT, Gemini) to interact with real users • Have expert knowledge of Python • You worked with PyTorch/huggingface and common ML frameworks • Have strong software engineering skills and experience deploying models to production • You have experience with REST API services (FastAPI, Flask) • Have a strong passion and drive for self-development – following the latest trends and publications in the field of your specialization on an ongoing basis • Have a team-player mindset • Can communicate in English fluently • You will earn extra points for: MLOps experience

🏖️ Benefits

• Remote-first work with flexible hours • Possibility to use one of our offices in Poland • Great development opportunities – company-supported courses and conferences • 26 days off guaranteed in a year • Individual work tools —MacBook Pro, Dell screen, JBL headphones • Sport & wellness benefit • Private medical care • Mental well-being program – individual therapy sessions and resources for employees • Free access to one of the most popular e-book/audiobook services • Regular social events (company-wide offsites, team events) • Budget for 1:1 English language classes