Case Manager, Saturday & Sunday 12AM - 12:30PM

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TimelyCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

📚 Education

🧘 Wellness

💰 $60M Series B - TimelyCare on 2021-01

Healthcare • Education • Wellness

TimelyCare is a virtual health and well-being provider focused on higher education institutions. It delivers 24/7 mental health and medical services — including counseling, psychiatry, crisis support, digital self-care tools, peer communities, and health and success coaching — via phone and video to students, faculty, and staff across colleges and universities. The platform emphasizes care coordination, a diverse qualified provider network, LMS/EHR integrations, and outcomes-driven support to improve student retention, academic success, and campus wellness.

📋 Description

• Provide telephonic and virtual case management, care coordination, crisis support, and member navigation • Take CrisisNow calls during assigned coverage times and provide immediate support to callers • Remain available in queue while awaiting CrisisNow calls or other assigned call center responsibilities • Assess imminent risk of harm and escalate to emergency services, local authorities, 988, licensed leaders, or internal leadership when appropriate • Provide crisis intervention, emotional support, de-escalation, safety planning, and resource connection • Serve as a key member of the Crisis Response Team during life-threatening emergencies and urgent safety concerns • Review and respond to flagged Peer Community and TimelyGuide posts • Escalate imminent or high-risk concerns to licensed clinical leaders and appropriate internal teams • Coordinate care with TimelyCare providers, school counseling and health centers, external providers, community resources, and other support systems • Develop, support, and monitor individualized care plans • Advocate for members to receive the right level of care, including higher levels of care when telehealth is not appropriate • Support members with psychiatric, mental health, substance use, medical, social, academic, and basic needs concerns • Monitor member progress and recommend care-plan adjustments • Provide education, support, and advocacy to members and appropriate families or support systems • Assist with medication coordination between TimelyCare and outside providers • Support referrals, scheduling, administrative needs, and care navigation • Serve as a liaison among members, providers, customer support, care coordination, campus partners, and community resources • Support faculty and staff guidance calls related to student well-being concerns • Monitor case management triggers and higher-level-of-care needs • Maintain accurate, confidential, timely, and secure documentation • Use video conferencing, phone, email, SMS, EHR systems, and other technology platforms • Manage workload, queue responsibilities, documentation, and follow-up tasks in a structured call center environment • Perform other clinical, operational, technical, and administrative duties as assigned

🎯 Requirements

• Masters degree in the mental health field, such as professional counseling, social work, marriage, and family therapy, or a related field, required • Active and unrestricted clinical license preferred or required based on role scope and business need • 3-5 years of experience in a clinical setting with direct patient care in a call-center environment, crisis management and intervention, case management, and care coordination • Experience working with clients with a broad range of complex psychiatric, mental health, substance abuse, and medical disorders • Experience in crisis intervention and case management within a call center, telephonic, or virtual care environment • Comfort working in crisis-level situations, including suicide risk, safety concerns, de-escalation, mandatory reporting concerns, emergency escalation, and care coordination during urgent events • Knowledge and experience implementing crisis intervention techniques at the individual, organizational, and community level • Strong understanding of telehealth best practices, documentation standards, confidentiality, and member-centered care • Excellent customer service skills and strong verbal and written communication skills • Ability to work within structured schedules, queue-based responsibilities, and time-sensitive operational expectations • Strong time management skills, with the ability to balance calls, queue coverage, flag reviews, documentation, crisis response, and case management follow-up • Adaptability to quickly changing priorities, student needs, provider needs, and operational demands • Proficiency, or ability to quickly learn, in Microsoft Office, Google Suite, Zoom, Slack, Zendesk, Electronic Health Record systems, and TimelyCare administrative platforms • Bilingual skills are a plus, but not required

🏖️ Benefits

• Paid Company Holidays • No work on your birthday • Flexible PTO • Volunteer Time Off (VTO) • Variable bonus eligibility on a quarterly basis • Company-sponsored Health Insurance (Medical, Dental, Vision) • Pet Insurance • Company-paid group Life Insurance • Company-paid Short Term Disability • Concierge benefit support services • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture