Tines
51 - 200 employees
Founded 2018
☁️ SaaS
🔒 Cybersecurity
🏢 Enterprise
SaaS • Cybersecurity • Enterprise
Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.
Technical Support Engineer
🕒 April 16
🇺🇸 United States – Remote
💵 $85k - $95k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🦅 H1B Visa Sponsor
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Tines
51 - 200 employees
Founded 2018
☁️ SaaS
🔒 Cybersecurity
🏢 Enterprise
SaaS • Cybersecurity • Enterprise
Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.
📋 Description
• Handling incoming technical queries via IM and email • Troubleshoot customer inquiries, including but not limited to API integrations, systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows • Resolve product or service problems by exploring the client's request, determining the cause of the problem, and selecting and explaining the best solution to solve the problem. • Interpreting API documents and creating Tines workflows • Build strong relationships with other team members within Support and the wider company, acting as the voice of the customer • Configuring and implementing authentication types like OAuth and JWT
🎯 Requirements
• Two years plus of technical support experience in automation or a related field • Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking • Experience with APIs, interpreting API documentation, and SDKs • Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby • Familiarity with query languages such as SQL, and GraphQL • Ability to communicate complex technical concepts to non-technical and technical stakeholders alike
🏖️ Benefits
• Health insurance • Work from home opportunities • Paid time off • Professional development opportunities
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