Bilingual Customer Experience Omnichannel Specialist, Spanish

Job not on LinkedIn

🕒 2 days ago

🏄 California, Colorado, +19 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ting Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🔧 Hardware

☁️ SaaS

👥 B2C

💰 Series C on 2021-12

Hardware • SaaS • B2C

Ting Labs is a safety-focused company that sells a plug-in electrical sensor plus a subscription service that detects early signs of electrical hazards (micro-arcing) and alerts homeowners and a 24×7 Fire Safety Team to prevent electrical fires. The Ting Sensor is a DIY, plug-in device paired with a mobile app and a monitoring subscription that provides real-time alerts, outage and frozen-pipe notifications, lifetime sensor replacement, a $1,000 remediation credit for electrician visits when needed, and guided support to resolve hazards. Ting emphasizes consumer home protection (claims: 1,000,000+ families trust Ting, 30,000+ potentially devastating fires identified/prevented, and prevention of ~4 out of 5 electrical fires) and also offers grid intelligence and enterprise solutions for utilities and first responders to detect grid faults and outage information. The product is hardware-centric but delivered as an ongoing service combining device, cloud analytics, and expert human response.

📋 Description

• Provide best-in-class customer service, solutions, and product information through inbound and outbound phone, chat, and email support • Manage inbound calls and customer communication within outlined KPIs • Contribute to weekly team meetings • Troubleshoot Litter-Robot and Feeder-Robot products • Provide technical support for the mobile app, including onboarding and connectivity concerns • Provide internal feedback on customer sentiment and trending troubleshooting issues • Work with marketing and engineering teams on beta testing and product developments when selected • Participate in devising solutions based on customers' in-home product experiences • Perform additional responsibilities when required

🎯 Requirements

• HS Diploma or equivalent • Comfortable communicating fluently in Spanish (both spoken and written) to support our diverse customer base • 3+ years of customer service experience • Excellent verbal, written, and interpersonal communication skills • Experience with data entry and order entry • Ability to multitask and prioritize • Strong computer skills including experience with spreadsheet, documents, word processing etc • Maintains confidentiality of proprietary information • Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions • High degree of initiative, self-motivation and ability to motivate others • Ability to provide a working atmosphere that is positive and productive • Ability to establish and maintain cooperative working relationships with team members and colleagues • Flexibility to work hours outside of shift and overtime when necessary • Candidates must reside in one of the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Kansas, Maryland, Michigan, North Carolina, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin • Not required but nice to have: 2+ years of help-desk or customer service experience • Not required but nice to have: Google Suite experience • Not required but nice to have: Salesforce and/or Magento experience • Ability to sit, talk, or hear regularly and use hands to handle or feel frequently • Ability to stand, walk, and reach occasionally • Must lift and/or move up to 35 pounds and occasionally up to 75 pounds • Required vision abilities include close, distance, peripheral vision, depth perception, and adjusting focus

🏖️ Benefits

• Premium Medical/Dental/Vision insurance • Paid parental leave • Whisker Parents Program • 1 day "pawternity" leave for new pet adoption • Pet Insurance Discount • 401K match • Flexible spending accounts • Company-paid short-term disability and life insurance • Employee Assistance Program (EAP) • Generous paid time off • 14 Paid Holidays • Top of the line equipment • Pet-friendly office • Whisker products and swag • Continuing education Support • On-site gym with Peloton • Referral program • Flexible remote work arrangement