Electrical Hazard Support Representative

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $54k - $59k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ting Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🔧 Hardware

☁️ SaaS

👥 B2C

💰 Series C on 2021-12

Hardware • SaaS • B2C

Ting Labs is a safety-focused company that sells a plug-in electrical sensor plus a subscription service that detects early signs of electrical hazards (micro-arcing) and alerts homeowners and a 24×7 Fire Safety Team to prevent electrical fires. The Ting Sensor is a DIY, plug-in device paired with a mobile app and a monitoring subscription that provides real-time alerts, outage and frozen-pipe notifications, lifetime sensor replacement, a $1,000 remediation credit for electrician visits when needed, and guided support to resolve hazards. Ting emphasizes consumer home protection (claims: 1,000,000+ families trust Ting, 30,000+ potentially devastating fires identified/prevented, and prevention of ~4 out of 5 electrical fires) and also offers grid intelligence and enterprise solutions for utilities and first responders to detect grid faults and outage information. The product is hardware-centric but delivered as an ongoing service combining device, cloud analytics, and expert human response.

📋 Description

• Manage a high volume of calls, texts, and emails with homeowners whose Ting monitoring system has identified an electrical fire hazard • Analyze electrical monitoring data, identify patterns, and investigate electrical hazards using established procedures and technical tools • Apply critical thinking and problem-solving skills to evaluate findings and determine appropriate next steps • Speak directly with customers to gather information, guide them through troubleshooting steps, and explain technical findings • Interpret graphical data, recognize electrical hazard signals, and identify unusual patterns or changes indicating potential electrical issues • Complete initial troubleshooting and assist engineers with complex electrical investigations • Gather additional information and conduct follow-up calls to move investigations toward resolution • Maintain accurate notes of customer conversations, troubleshooting steps, and findings • Collaborate with engineers, team leads, and technicians to investigate potential electrical hazards and contribute to problem-solving • Participate in ongoing technical training and help improve procedures, documentation, and team efficiency

🎯 Requirements

• Strong communication and interpersonal skills; ability to explain technical information clearly and professionally through phone calls, text messages, and email • Strong analytical thinking and problem-solving skills • Ability to interpret information, recognize patterns, and follow structured troubleshooting procedures • Excellent organizational skills and attention to detail • Ability to manage a high volume of customer interactions while maintaining accurate documentation • Self-motivated and adaptable • Comfortable working independently and collaboratively in a fast-paced remote environment • Willingness to learn new technical concepts and systems • Ability to accommodate rotating schedules, including nights, weekends, and holidays • Previous experience in customer service, technical support, or electrical troubleshooting is a plus but not required • No degree or specific technical background is required

🏖️ Benefits

• Equity • Health insurance • Dental insurance • Vision insurance • 401(k) with match • Remote work • Flexible rotating schedules • Occasional in-person training and team meetings

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