
51 - 200 employees
Founded 2014
🔧 Hardware
☁️ SaaS
👥 B2C
💰 Series C on 2021-12
Hardware • SaaS • B2C
Ting Labs is a safety-focused company that sells a plug-in electrical sensor plus a subscription service that detects early signs of electrical hazards (micro-arcing) and alerts homeowners and a 24×7 Fire Safety Team to prevent electrical fires. The Ting Sensor is a DIY, plug-in device paired with a mobile app and a monitoring subscription that provides real-time alerts, outage and frozen-pipe notifications, lifetime sensor replacement, a $1,000 remediation credit for electrician visits when needed, and guided support to resolve hazards. Ting emphasizes consumer home protection (claims: 1,000,000+ families trust Ting, 30,000+ potentially devastating fires identified/prevented, and prevention of ~4 out of 5 electrical fires) and also offers grid intelligence and enterprise solutions for utilities and first responders to detect grid faults and outage information. The product is hardware-centric but delivered as an ongoing service combining device, cloud analytics, and expert human response.
🕒 April 1
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
👷🏻♀️ Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 37%
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51 - 200 employees
Founded 2014
🔧 Hardware
☁️ SaaS
👥 B2C
💰 Series C on 2021-12
Hardware • SaaS • B2C
Ting Labs is a safety-focused company that sells a plug-in electrical sensor plus a subscription service that detects early signs of electrical hazards (micro-arcing) and alerts homeowners and a 24×7 Fire Safety Team to prevent electrical fires. The Ting Sensor is a DIY, plug-in device paired with a mobile app and a monitoring subscription that provides real-time alerts, outage and frozen-pipe notifications, lifetime sensor replacement, a $1,000 remediation credit for electrician visits when needed, and guided support to resolve hazards. Ting emphasizes consumer home protection (claims: 1,000,000+ families trust Ting, 30,000+ potentially devastating fires identified/prevented, and prevention of ~4 out of 5 electrical fires) and also offers grid intelligence and enterprise solutions for utilities and first responders to detect grid faults and outage information. The product is hardware-centric but delivered as an ongoing service combining device, cloud analytics, and expert human response.
• Manage Ting customer cases focusing on electrical fire hazard operations, mitigation, and sensor-related support activities, including after regular business hours as needed • Plan and coordinate support efforts related to mitigation activities with customers and contractor partners relating to Ting operations • Work with partners and customers to isolate and troubleshoot issues in the field • Data review and analysis • Technical project management • Assist with producing documentation related to processes used for training and support • Perform other duties as required
• Education and experience in science-based disciplines/electrical systems with customer management/support experience, such as Bachelor’s degree in engineering, science, or related discipline • Associates degree in engineering, science, or related discipline with skilled trades experience and/or military background. • A skilled trades background with certifications/licenses and additional education and/or military service • Willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays • Travel as needed
• Competitive salary + equity • Health, dental, and vision insurance
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