Retail Account Manager

Job not on LinkedIn

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Logo of Ting Labs

Ting Labs

51 - 200 employees

Founded 2014

🔧 Hardware

☁️ SaaS

👥 B2C

💰 Series C on 2021-12

Hardware • SaaS • B2C

Ting Labs is a safety-focused company that sells a plug-in electrical sensor plus a subscription service that detects early signs of electrical hazards (micro-arcing) and alerts homeowners and a 24×7 Fire Safety Team to prevent electrical fires. The Ting Sensor is a DIY, plug-in device paired with a mobile app and a monitoring subscription that provides real-time alerts, outage and frozen-pipe notifications, lifetime sensor replacement, a $1,000 remediation credit for electrician visits when needed, and guided support to resolve hazards. Ting emphasizes consumer home protection (claims: 1,000,000+ families trust Ting, 30,000+ potentially devastating fires identified/prevented, and prevention of ~4 out of 5 electrical fires) and also offers grid intelligence and enterprise solutions for utilities and first responders to detect grid faults and outage information. The product is hardware-centric but delivered as an ongoing service combining device, cloud analytics, and expert human response.

📋 Description

• Own revenue and margin targets for Whisker's Canadian retail business • Identify, evaluate, and launch new Canadian retail accounts and channels • Build business cases, pitch buyers, and lead partners from initial conversation through launch • Define, optimize, and grow key retail channels • Own relationships with retailers, distributors, and sales agencies • Set partner strategy and manage goals, deadlines, and deliverables • Build relationships with retail buyers and identify growth opportunities • Manage retailer portals, EDI, purchase order flow, SKU setup, and new item forms • Coordinate import requirements and bilingual labeling and packaging requirements • Submit demand forecasts to support timely, profitable volume within budget • Partner with Marketing on promotional and co-op funds, support plans, and deductions • Tailor assortment, content, and programs to each retail channel • Track sell-through, fill rates, chargebacks, compliance, and root-cause fixes • Keep internal stakeholders informed and aligned on customer strategy and resources • Analyze market data, sales trends, and competitive insights • Improve profitability with each retail partner • Oversee trade shows, product launch events, and promotional campaigns • Perform additional responsibilities as required

🎯 Requirements

• BS in Marketing, Communications, Business, or related field • 5+ years of sales experience working with large retailers, ideally in mass retail, consumer electronics, or pet • Proven ability to build and sustain strong relationships with retail buyers and partners • Demonstrated success meeting or exceeding sales targets, opening new retail accounts, and finding growth opportunities • Expertise in analyzing performance metrics, forecasting, and resolving issues to optimize profitability and performance • Strong verbal and written communication skills • Experience managing retail channels and aligning product offerings with market demands and defined strategies • Ability to optimize promotional funds and profitability initiatives while managing budgets effectively • Proactive and flexible approach to evolving business needs and improvement opportunities • Ability to work across teams, functions, and organizational levels • Ability to travel 25–40%, including monthly retailer visits and potential trade shows • Located in the Greater Toronto Area • Ability to maintain confidentiality of proprietary information • Ability to maintain a professional atmosphere in a fast-paced environment • High degree of initiative and self-motivation • Ability to establish and maintain cooperative working relationships • Comfortable with office pets (cats, dogs) • Experience working with distributors and sales agencies is nice to have • French proficiency is nice to have

🏖️ Benefits

• Fully remote position in Toronto • Travel opportunities, including retailer visits and potential trade shows • Inclusive workplace with equal opportunities to thrive • Human-first hiring approach; no AI-agent interviews

Apply Now

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