Manager, Managed Marketing

🕒 July 22

🇺🇸 United States – Remote

💵 $90k - $184k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎡 Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Lead and develop a high-performing team of Marketing Specialists, including hiring, onboarding, goal-setting, weekly 1:1s, QA reviews, and career development • Own service delivery excellence, book-of-business assignments, capacity, deadlines, and response and delivery SLAs • Execute and evolve playbooks, scripts, and templates for kickoff, monthly planning, multi-channel execution, and monthly reporting • Drive consistency across Specialists while allowing for restaurant brand nuance • Monitor dashboards and metrics including on-time rates, SLA adherence, campaign send/approval rates, channel performance, expansion signals, and customer satisfaction • Handle customer escalations as the first line and implement QA reviews for compliance with marketing guidelines and legal/brand standards • Collaborate with Product and Product Strategy to pilot features and scale services • Document learnings and case studies and share wins across the team

🎯 Requirements

• 6+ years in marketing or marketing services • 2+ years managing people in a delivery or account-management context • Success running multi-channel programs across Email, SMS, Social, Offers/Promos, Loyalty, and Gift Cards • Experience partnering on Paid Ads and SEO/Presence • Experience building scalable playbooks, SLAs, and QA mechanisms • Capacity planning and workload management experience • Strong marketing strategy and execution skills • Ability to improve content quality, segmentation, and testing • Experience defining KPIs, building dashboards, and translating performance into actions • Exceptional cross-functional communication and relationship-building • Comfort working in evolving environments with systems thinking and continuous improvement • Restaurant, SMB, or martech experience and multi-channel agency background are nice to have

🏖️ Benefits

• Cash compensation including overtime and bonus/commissions if eligible • Equity • Benefits supporting a healthy lifestyle • Flexible benefits to meet changing needs • Hybrid work model valuing individual needs • Reasonable accommodations for persons with disabilities