Scheduler

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Toledo Mud Hens

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1896

⚽ Sports

👥 B2C

Sports • B2C

Toledo Mud Hens is a Triple-A professional Minor League Baseball team based in Toledo, Ohio. The organization operates Fifth Third Field, sells tickets and team merchandise, hosts games, promotions, group and corporate outings, community events, and produces fan-focused media as an affiliate of the Detroit Tigers.

📋 Description

• Maintain Mud Club’s weekly member schedule and master roster • Process temporary and permanent scheduling changes • Coordinate reschedules, pauses, returns, cancellations, and group changes • Review group availability, schedules, capacity, and member information • Keep member placements and recurring schedules accurate • Monitor upcoming changes and complete them on time • Identify conflicts, gaps, incomplete information, and scheduling errors • Maintain clear notes on scheduling status • Review requests and apply Mud Club’s rescheduling rubric and decision rules • Complete multi-step workflows and track dependencies • Distinguish standard requests from exceptions and escalate when appropriate • Ask focused questions when required information is missing • Help identify recurring situations requiring clearer rules or process improvements • Confirm changes with families and notify appropriate OTs or OTAs • Update rosters, member records, scheduling systems, notes, and status fields • Reverse temporary changes at the correct time and fully close requests • Prepare and publish weekly scheduling and operations posts in Microsoft Teams • Communicate schedule changes, reminders, transitions, and operational updates • Monitor Teams conversations and follow up on unanswered questions or incomplete actions • Route clinical, billing, or leadership questions appropriately • Coordinate communication among families, OTs, OTAs, Administration, Billing, and operational staff • Contribute suggestions to improve scheduling workflows, documentation, decision rules, and communication processes

🎯 Requirements

• Experience in scheduling, rostering, dispatch, logistics, operations, coordination, or another detail-intensive role • Ability to solve problems with multiple conditions and constraints • Ability to think in sequences, dependencies, and if–then logic • Ability to follow detailed rubrics and escalate exceptions appropriately • High accuracy and attention to detail • Ability to manage a high volume of active requests • Clear, concise, and actionable written communication • Warm and clear communication with families • Ability to remain calm during multiple simultaneous scheduling problems • Ability to explain why options are or are not available • Reliable follow-through and ability to close process loops • Ability to distinguish authorized decisions from matters requiring escalation • Ability to learn new software and operational systems quickly • Ability to work independently while keeping the wider team informed • Comfort using Microsoft Teams, Microsoft 365 calendars, scheduling platforms, spreadsheets, roster tools, CRM or member-management systems, Jane or similar practice-management software, and shared workflow systems • Familiarity with Minecraft, VR, gaming culture, or youth digital platforms is helpful but not required • Experience managing recurring group schedules, cancellations, reschedules, pauses, waitlists, multiple staff schedules, Microsoft Teams, recurring staff updates, families/clients/customers, service-based environments, written policies or rubrics, or remote work is preferred but not required

🏖️ Benefits

• Benefits included • Fully remote work within Canada • Structured training in Mud Club’s scheduling systems and rescheduling rubric • Collaborative clinical and operations team • Meaningful work with a direct effect on families’ experience • Opportunities to contribute to better scheduling and communication processes as Mud Club grows