Implementation Manager

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TOOLBX

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏢 Enterprise

eCommerce • Enterprise

TOOLBX is a company that provides a digital experience platform tailored for the building supply industry. Their platform enables building suppliers to streamline payments, simplify accounts receivable management, grow online sales, and improve the customer experience. TOOLBX offers features such as a digital storefront, online quoting tools, and web-based messaging. It integrates seamlessly with existing ERP systems and provides comprehensive resources for getting started with e-commerce in the building supply space. TOOLBX aims to empower building supply stores by offering secure online payment processing, fast checkout options, and enhanced customer communication tools, all designed to make selling construction materials online more efficient and effective.

📋 Description

• Lead and manage multiple customer onboarding projects from initiation through completion, ensuring all deliverables, timelines, and success criteria are met. • Develop project plans, define scope, coordinate cross-functional resources, and proactively manage risks, dependencies, and issues throughout the onboarding process. • Conduct strategic onboarding and training sessions, enabling customers to effectively adopt the TOOLBX platform and maximize value. • Serve as the primary project liaison for customers, providing clear communication, guidance, and escalation management throughout the implementation lifecycle. • Oversee the creation and continuous improvement of training materials, documentation, and onboarding resources to enhance the customer experience. • Monitor and report on project progress, key milestones, and customer readiness, delivering regular updates to internal stakeholders and leadership. • Gather, analyze, and synthesize customer feedback to identify process improvements and partner with Product, Engineering, and Customer Success to drive enhancements. • Ensure accurate project documentation and maintain detailed records within CRM and internal systems to support transparency and alignment.

🎯 Requirements

• 5+ years of experience managing customer-facing projects, implementations, or onboarding programs within a SaaS or technology-driven environment. • Demonstrated ability to lead projects, manage timelines, and coordinate cross-functional teams to deliver successful customer outcomes. • Exceptional communication and presentation skills; able to translate complex technical concepts for diverse audiences. • Strong organizational and project management capabilities, with a proven ability to manage multiple concurrent projects in a fast-paced environment. • Customer-centric mindset with strong analytical, troubleshooting, and problem-resolution skills. • Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset. • Ability to thrive in remote or distributed work environments and adapt to shifting priorities.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development