Senior Manager, Customer Enablement

🕒 June 18

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Toptal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

💰 Seed Round on 2012-06

Consulting • Marketing • Recruitment

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

📋 Description

• Equip revenue-generating teams with knowledge, skills, tools, and processes • Design, execute, and continuously improve scalable enablement programs • Partner with executive leadership to translate business priorities into scalable enablement initiatives • Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes • Develop enablement roadmaps aligned with company objectives and sales priorities • Identify enablement gaps through performance data, stakeholder feedback, and sales insights • Own end-to-end enablement programs from planning through execution and reinforcement • Build comprehensive enablement plans with clear objectives, timelines, and success metrics • Design and deliver engaging instructor-led, self-paced, and live training • Develop playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools • Facilitate workshops, webinars, office hours, and reinforcement sessions • Measure program effectiveness through adoption, engagement, behavior change, and business impact • Collect qualitative and quantitative feedback from stakeholders and learners • Share program impact with leadership through clear reporting and recommendations • Build trusted relationships with Sales Leadership and cross-functional teams • Consult with stakeholders to understand business needs and recommend enablement solutions

🎯 Requirements

• Bachelor’s degree is required • 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role • Experience in building training programs and supporting sales organizations • Experience in learning management systems and sales tools • Strong project management and stakeholder management skills • Strong communication skills for effective verbal and written communication • Experience in change management, enablement methodologies, and tools • Strong experience in stakeholder management, leading projects end-to-end, and hosting calls • Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally. • Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal. • Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind. • Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives. • Coachable - This role requires the ability to synthesize feedback and put it into action. • Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success. • Trusted Business Partner - You must be relationship-driven. • Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams. • Fun - You don’t take yourself too seriously, and you have a sense of humor. • Outstanding written and verbal communication skills. • Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.

🏖️ Benefits

• Participation in a 401(k) retirement plan • Medical, dental, and vision health insurance plans • Basic life insurance coverage • Short-term and long-term disability coverage • Access to flexible spending, dependent care, and health savings accounts • Access to telehealth virtual doctors • Employee assistance program • Flexible paid time off