VP of Marketplace Operations

September 30

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Toptal

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B2B • Recruitment • Marketplace

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

1001 - 5000 employees

Founded 2010

🤝 B2B

🎯 Recruiter

🏪 Marketplace

💰 Seed Round on 2012-06

📋 Description

• Act as the chief architect and operator of Toptal’s two-sided Marketplace, owning end-to-end performance • Drive strategy, structure, and execution to scale the Marketplace with precision and excellence • Build operational frameworks, systems, processes, and teams to enable high-quality, high-velocity matches between talent and clients • Design and implement infrastructure enabling the Marketplace to operate as composable services integrating across Toptal’s ecosystem • Lead cross-functional teams spanning supply, demand, quality, and experience and ensure organizational alignment • Develop processes to optimize talent supply against planned and targeted demand while ensuring talent satisfaction • Apply data and analytics insights to inform business decisions and iterate on processes • Implement performance frameworks so each process step has effective measures or KPIs • Review and enhance training materials and career paths for Talent Operations roles • Develop feedback loops, procedures, and guidelines to ensure appropriate talent placement to clients • Optimize talent screening quality and bandwidth to meet established guidelines • Collaborate with Executive, Marketing, Finance, and Product teams to align incentives, compensation, and product requirements • Strengthen Talent Operations infrastructure for long-term scalability and client satisfaction

🎯 Requirements

• Minimum 10 years experience effectively managing large-scale, multi-faceted operations with supply/demand components • Ability to formulate and successfully execute upon business unit Key Performance Indicators • Proven ability to effectively apply analytics and business insights to the creation of strategic plans and executive decision-making • Understanding of Data Architecture and Analytics toolkits and languages • Demonstrated success with developing and deploying process improvement and workflow enhancements • Financial acumen to develop and manage pricing strategies that project and optimize ROI in a two-sided market • Experience working with Finance to formulate compensation programs • Experience working with Product Managers to deliver requirements supporting workflow and operational processes • Experience with development of risk management processes to detect and prevent fraudulent activities • Must have the ability to promote collaboration and proactively communicate with different stakeholders • Experience in recruiting, outsourcing, and/or talent space is a plus • You must be a world-class individual contributor • Resumes and communication must be submitted in English • Regularly and reliably attend scheduled virtual team meetings on camera • Work independently with minimal supervision • Use all required digital collaboration tools • Prioritize and self-manage workflows and deadlines