Manager – Policy & Program Planning

🕒 November 25, 2025

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City of Toronto

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10,000+ employees

🏛️ Government

Government • Community • Public Services

The City of Toronto is the municipal government responsible for delivering a wide range of services to the residents and visitors of Toronto. It oversees areas like building and construction, recycling, public safety, community services, and urban development, along with managing public infrastructure and facilitating local economic growth. The city also provides resources for housing, health and wellness, and community engagement, ensuring a high standard of living and a vibrant community culture.

📋 Description

• Lead the development, implementation, and evaluation of housing programs, including new rental development and acquisition/repair of existing homes, aligned with the City’s HousingTO 2020-2030 Action Plan. • Leads and/or advises on complex cross-divisional programs, policies, and issues by working with staff in various divisions. • Provide leadership to a multi-disciplinary team and foster collaboration across City divisions, agencies, and external stakeholders. • Manage research, analysis, and recommendations to improve housing policies and programs; prepare reports for Committees and Council. • Represent the Director at briefings and ensure timely, accurate updates on matters before Council and Committees. • Build and maintain strong relationships with Indigenous organizations, non-profit and private housing providers, land trusts, and other partners in the housing system to advance shared objectives. • Manage strategic and effective relations with City staff, Members of City Council, other governments, public agencies and partners. • Collaborate across divisions and external sectors to align strategies, policies, and leverage funding opportunities. • Anticipate and address complex, high-profile issues, providing strategic advice and recommendations to senior leadership. • Maintain thorough knowledge of corporate priorities, housing sector developments, and relevant legislation. • Manage and mentor staff, ensuring effective teamwork and ensure high standards of work quality, while fostering an environment of accountability, innovation and continuous learning. • Oversee recruitment, performance management, and labour relations in collaboration with Employee Relations. • Develop and administer the unit’s annual budget, ensuring fiscal accountability and alignment with divisional priorities.

🎯 Requirements

• Post-secondary degree in public policy, social science, urban planning, real estate, or a related field, or an equivalent combination of education and experience. • Considerable experience leading the development, implementation, and evaluation of housing policies, programs, and strategies, with minimal direction while balancing political, community, and stakeholder interests. • Considerable experience managing large, complex projects, including budgets, business case development, risk management, stakeholder engagement, and reporting on outcomes and performance indicators. • Experience in team leadership, including recruitment, performance management, and labour relations. • Demonstrated ability to build and sustain long-term, positive working relationships with diverse partners- Indigenous organizations, non-profits, private developers - fostering trust and collaboration to achieve shared housing objectives. • Exceptional stakeholder engagement skills, with expertise in negotiation, conflict resolution, and building collaborative partnerships across sectors. • Strong knowledge of housing policies and funding streams at the municipal, provincial, and federal levels, and ability to leverage intergovernmental relationships. • Ability to recognize and anticipate program inter-relationships and understand the potential consequences of policy/program recommendations. • Advanced organizational and project management skills, with the ability to thrive under competing deadlines and changing priorities. • Knowledge of municipal governance structures and relevant legislation, including employment standards, human rights, and occupational health and safety.