Customer Care Resolution Associate

Job not on LinkedIn

🕒 3 days ago

🏄 California – Remote

🏄 California – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TP ICAP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

🛍️ eCommerce

Finance • eCommerce

TP ICAP is the world’s largest inter-dealer broker and energy & commodities broker, as well as a leading provider of over-the-counter (OTC) pricing data. With a presence in 28 countries and a workforce of 5,200 employees, including 2,600 brokers, TP ICAP connects clients to global financial and commodities markets. The firm focuses on enhancing price discovery, liquidity, and data distribution through innovative solutions. They serve a clientele that includes top-tier investment banks and financial institutions, offering access to superior liquidity and data solutions across various asset classes including Rates, FX, Credit Equities, Energy, Renewables, and Digital Assets. TP ICAP is home to several premium brands such as Tullett Prebon, ICAP, Liquidnet, Parameta Solutions, and PVM.

📋 Description

• Ensure both internal and external customers receive superior experience • Leverage product and process knowledge to resolve inquiries and requests quickly and efficiently • Provide high caliber support to sales team of Design Consultants and Installers • Answer questions and resolve inquiries from clients related to product, warranty, installation, parts & repairs • Provide valuable insight to improve overall client experience through feedback • Contribute to achieving key organizational success factors • Respond timely to client inquiries while adhering to assigned schedules

🎯 Requirements

• High school diploma or equivalent work experience • Ability to work full-time, five days a week with one of those days on Saturday (mandatory) • Experience in a Customer Service based role • Strong communication skills • Proficient in Microsoft Office technology • Experience in a call center environment is preferred.

🏖️ Benefits

• Benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching. • Short-term and long-term disability benefits at no cost. • Company-paid life and accidental death and dismemberment insurance with opportunities for additional voluntary insurance plans. • Six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement. • Amazing discounts on 3 Day Blinds products as well as access to various other exclusive discounts.