Controls Support Specialist

🔥 3 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $18 - $44 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment. • Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support. • Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification. • Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams. • Participate in technical and strategic account reviews with internal stakeholders. • Identify parts needed for repairs and coordinate with relevant teams for procurement.

🎯 Requirements

• Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls. • Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance. • Expertise in TGE, TGP, and TGP2 abilities and application guides. • Advanced systems knowledge and proficiency in using digital tools. • Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting. • Self-driven with the ability to effectively prioritize work in a queue. • Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians. • Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data. • Ability to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges. • A growth mindset to stay current on new products and identify and recommend system enhancements. • Flexibility to work overtime/weekends as required. • Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

🏖️ Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! • Family building benefits include fertility coverage and adoption/surrogacy assistance. • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. • Educational and training opportunities through company programs along with tuition assistance and student debt support.