Customer Success Manager

🕒 April 1

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TRACTIAN

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

TRACTIAN is a company specializing in Asset Performance Management, providing industry-leading solutions to ensure zero downtime for manufacturing plants. With products like Smart Trac Condition Monitoring & Auto Diagnosis and TracOS™ Maintenance Management Software, TRACTIAN enables plant managers to predict failures, avoid downtime, and manage assets efficiently. Their solutions also focus on energy efficiency, transforming energy consumption data into profit. TRACTIAN collaborates with industries such as automotive, mining, oil and gas, and pharmaceuticals, offering advanced insights and AI-powered diagnostics to enhance machine reliability and operational efficiency.

📋 Description

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives; • Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; • Drive customer accounts growth by delivering successful ROI and relationship building; • Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects.

🎯 Requirements

• Business-driven mindset and customer facing experience; • More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; • Experience in management of projects and small teams; • Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. • Strong analytical and problem-solving skills, with a focus on continuous improvement. • Bachelor’s degree in Engineering or a related field. • Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. • Valid driver's license with a good standing record.

🏖️ Benefits

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.