Customer Success Manager I

🕒 August 24

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $73.2k - $101.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Maintain strong client relationships and act as the main post-implementation point of contact • Serve as the trusted partner for assigned clients on use cases and product functionality • Deliver and communicate return on investment throughout the customer lifecycle • Monitor account activity to identify usage trends, assess risks, and identify needs for additional products and support • Provide customer insights to maximize platform value • Foster adoption by raising client awareness and leveraging new product features and functionality • Maintain consistent records of client engagement, issues, and resolutions through internal and external communication

🎯 Requirements

• Bachelor's degree or equivalent work experience • 2+ years of experience in consultative selling or customer success • Experience in consulting or pre-sales • Willingness and desire to engage with both Business Decision Makers and IT Decision Makers • Desire to understand business and technology solutions • Ambition, curiosity, resourcefulness, proactivity, and ability to work independently and as part of a team • Exceptional organizational and planning skills • Strong verbal and written communication skills • Ability to communicate business and technical value to all levels of management • Email and phone etiquette • Presentation skills • Proven record of retaining and growing multiple enterprise client relationships • Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment

🏖️ Benefits

• Health insurance for employees and family • Holistic wellness programs with generous incentives • Fertility coverage • Adoption and surrogacy assistance • Up to 15 vacation days • Paid holidays • Sick leave • Volunteer leave • Parental leave • 401(k) matching • Educational and training opportunities through company programs • Tuition assistance • Student debt support